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Is Riot a good company that listens to customers?

Yes 660 55.6%
No 140 11.79%
Sometimes 387 32.6%
Voters 1187 .

Is Riot a good company?

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Boomerang69

Senior Member

12-18-2012

Good company. I have been playing online games since Ultima Online. Riot listens to the community and that is a big +

Overall a fun game with very unique champions with decent lore if you want to get into it.


Wow my English is bad. I am going to bed


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Arcane Azmadi

Senior Member

12-18-2012

Sometimes. Riot are VERY hit and miss. On the one hand, they make this great game. On the other hand, they're regularly blatantly greedy, often completely fail to deliver on promises (we are STILL waiting on the Karma rework, a champion who has never, EVER been viable even though she came out 1 1/2 years ago), ignore large chunks of the community (I will never, ever forgive them for the Dark Valkyrie Diana debacle) and often do things so stupid that they're just plain mystifying.

There's a reason I have to use this image so often:


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Nofacekill3r

Senior Member

12-18-2012

Quote:
RiotMontag:
There's one reason why I think Riot is definitely a good company.

Granted, I'm easily Riot's biggest fanboy, so take this with a grain of salt. I've sat in with everyone from the most junior person at the company to the President and watched them make decisions. I've interviewed tons of Rioters about what they do day to day, how they think about problems, and how they've approached some of the toughest challenges we've overcome as a company. I've challenged them about how much value they actually provided players, whether something was a good decision or not. I think I came pretty close to asking them everything a player might ask if they were trying to figure out if Riot is a good company.

One thing stood out throughout that entire process, and it's the reason I love Riot. Every decision, every pixel that gets changed, happens for you guys, the players. In everything we do, we put the player first.

We start almost every presentation at Riot with "We aspire to be the most player-focused company in the world." If someone wants to change something, we ask how it affects the players. If you were a fly in the wall, you'd probably get sick of hearing people ask, "What's best for the player?" We will have crazy heated arguments about what the best outcome of a situation would be for players all day, every day, and I like to think that results in the best outcome more often than it doesn't. It's ingrained in our DNA. If there's a situation that is going to suck, we try to ask how we can make it as good as it can be. If you watched the World Finals, you might've seen the technical difficulties we ran into. We had people in the back asking, how can we make this good for the players that came all this way to see this? It sucks, but how can we make this OK? We bought pizza for everyone. We gave everyone some shwag to apologize for the problems we had. We also promised to fix it for next time (and we did for the Championship, only a few days later).

If we get a piece of really good feedback, we always send it to the right people, and they devour it. We crave all the feedback you guys give us. Ryze, our CEO, responded to a letter from a Korean player the other day upset about item changes. Both Ryze and the President do player support tickets. At the World Championship, Ryze was outside handing out shwag to the people who attended, thanking them for coming and for being such awesome players. The CEO. Shaking hands with players. I don't know any other company where things like that happen as regularly as they do at Riot.

I'm gushing, but let's be real; we're not perfect. We screw up plenty. To me, a "good company" isn't one that never screws up; that's inevitable. It's one that puts the people it serves first. You're our players, you're the people we serve, so you come first.


It's kinda meaningless to say good things about the company you work for when asked for your opinion since you really can't be negative...in the interest of keeping your job.


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Zuvas

Senior Member

12-18-2012

Quote:
Griftrix:
I'm sorry you were disappointed. I don't know all your reasons for buying Diana in the first place, but if it was because she was OP, then I hope you expected her to be adjusted to be balanced with other champions. If you are correct that she was nerfed too hard, then she will probably be re-balanced to be a little stronger. If I'm just dead wrong about my guesses about why you bought her or how you feel about her current viability then I apologize. I have nothing to do with champion balance, but I trust the team that does.

Doesn't matter if she was too strong or not. Point is it often happen that Riot nerf a champion RIGHT AFTER its been on sale. Its like "Hey guys we need to nerf champion X but let's wait until next week so we can get as much money as we can this week by puting her on sale"


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Fongletto

Senior Member

12-18-2012

Let me preface with I love riot! I love your game and I love essentially all of your decisions even the ones that are wrong. Because I know you just want to make a popular game.

Now that I have expressed my undying love. I should mention over 2 years now. Australian player. Forced to play the game at 250-300 ping due to no Australian servers. For 2 years you have been saying we are working on it. I realize its a complex issue, my suggestion is however get some more people on this. No matter how much I love your game I like to play competitively. When I'm at 300 latency versing people at 20 latency I can't help but feel a little undervalued as a player.


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Voidgolem

Senior Member

12-18-2012

Better than most.

If your definition of "good" is "listens to everything the community says", the game would be an unplayable wreck. Some of the better ideas do get in, though (e.g. Surprise Fiddle/Pool Party Ziggs/Astronautilus)


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Valtielx

Senior Member

12-18-2012

Quote:
Griftrix:
Yes. The most I can say is probably. I don't speak for designers. I am not a designer. I don't know if she was nerfed too hard or not. I can only speak in ifs and probablys.



I know you're not, I'm just venting because "probably" feels less suited than "maybe" would. The fact is sometimes Riot breaks something and leaves it broken for a long time. A long time, and it's not fun to deal with.


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Cuix

Senior Member

12-18-2012

Riot was a great company. Then they failed to figure out deadlines. They shied away from being transparent and honest, in favor of secrecy and blind hopes. That turned into a general policy of listening to players less, which means their "for the players" decisions are misinformed. The playerbase's impressive growth seems to have lead to some curious business decisions, as well, such as heavily decreasing IP gains and increasing prices steadily, subtly.

Riot is still better than most other gaming companies, in the same way that a pinch on the arm is better than a spike through the eye. Riot isn't a "good" company; Riot is a "pretty alright I suppose" company.


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Morello

Lead Designer

12-18-2012

Quote:
Griftrix:
If I wanted a job just to pay bills, I would be programming bank software for 3x the income. Most people in the games industry feel the same way.


^


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Spectre4802

Senior Member

12-18-2012

If "Yes" is 100%, and "Somtimes" is 50%, then I'd say Riot is about 75%.

Most of the time, they're pretty good. But sometimes we don't get a lot of communication about this sort of thing: Riot - Please Respond regarding AUSTRALIAN / OCEANIC Server (http://na.leagueoflegends.com/board/showthread.php?t=2890443)

I understand that isn't a thing game designers can answer, but the last bit of communication on the subject (as far as I can remember) was in July.