Pleas help!

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Ok, so i bought riot point with my moms credit card for my birthday. When she had to cancel her card, all the online stuff me and my brother bought were refunded back to the card. This made it so the riot point i bought and USED were refunded, thus fore putting me at negative RP. his is why they banned me. they told me i could get my account unbanned, and when i asked how they never respond! Does anyone know how to unban my account?????????