[Long Discussion] Is Riot Using Player Money to Run a Sweatshop in The Philippines?

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Eserine

Senior Member

12-04-2012

Quote:
Originally Posted by YueTsukasa View Post
what company from the philippines?
Excellent question, the name of the company is not referenced in either of the two threads but it definitely would be recorded in legal records which investigators or officials might should be able to find if players draw attention to this subject. I have also just asked Gicer directly on Twitter to look at this thread

https://twitter.com/Eserine_Calabar/...11049851588608

and he might be willing to give further details on the company Riot is currently outsourcing to.

Quote:
Originally Posted by EXO M Chen View Post
Wow nothing gets past detective eserine

The world is a dangerous place to live, not because of the people who are evil, but because of the people who don't do anything about it. -Albert Einstein


Quote:
Originally Posted by Morisanzo View Post
Okay. While all of that is well in good, why not turn your attention to a company that is actually doing this in a documented format that get's frequently ignored to do brand recognition

like say...

I don't know...

Apple and their child labor and outsourcing to use bottom dollar labor.

But yeah no let's go with one of the most open companies out there that just happens to have a measure of outsourcing to another country for what is basically a call center, it's not like they don't have a grossly large playerbase, not to mention dear god they might actually be GASP trying to make all their employees lives better.

Wooooo witch hunts!
I mention Apple in my original post as being a sweatshop user, and (though as a gamer I have never bought an Apple product), I have warned Riot in the past to take more care with the electronics manufacturers that they allow to sponsor their tournaments in the forums in the past since many use similarly unpoliced manufacturing practices, and also I have written Apple an e-mail a couple years ago suggesting that they make an "App" that shows every step of product manufacturing for their components with interviews with workers in the factories like a "Picture Picture" documentary from the television show Mr. Rogers complete with legal documentation readouts for factory inspections by independent assessors and a total carbon footprint measurement, and then when I got no answer I e-mailed the same proposal to Windows and Google since they are direct competitors of Apple. As mentioned in the articles I linked to not all call centers or e-mail centers can be regarded as healthy work if one is expected to perform grueling and unpaid mandatory overtime past the limits of human health or sanity.

Riot has not lived up to its image as "one of the most open companies out there" in many respects in the past, and in this particular area there is little margin for players to wave accountability since human lives are actually on the line. Gicer notes in the response thread that "most of the concerns are about response quality", I think if the dichotomy were more clear in terms of what was being discussed players would put forward more questions about worker quality of life in The Philippines.


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Sojs

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Senior Member

12-04-2012

I didn't read the post but one of my friends worked at the Austin Texas player support place and all they did was smoke hash and play league and give half ass responses to tickets


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ProAMA

Member

12-04-2012

Quote:
Originally Posted by exo m chen View Post
wow nothing gets past detective eserine
cutie patootie


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Eserine

Senior Member

12-04-2012

Quote:
Originally Posted by Caedarii View Post
Every point that you made was just a claim based upon conjecture and speculation. Baseless, really.

It's like your saying that what an individual Riot employee has said COULD mean such and such, and yet you have no real facts and data to stand on.

Edit: I just read your other thread. You just never have real evidence for your claims, everything is always practically baseless. Some of your claims may make logical sense, but the lack of factual support makes the argument meaningless and weak.
Quote:
Originally Posted by Fenstick View Post
Love this investigative journalism.

So many facts.

/sarcasm
Quote:
Originally Posted by Parkerdude View Post
This is all speculation and bad speculation at that.

Pick and choosing what multiple employees have said is hardly a basis for an arguement.

And sadly it will get up-voted just cus its long.
Allow me to reiterate:

Quote:
In creating this thread I do not mean to say that Riot is definitely running a sweatshop in The Philippines, I merely wish to point out that with the current amount of information given to players by representatives of the company a definite possibility of abuse exists given the wider operational history of contracting in The Philippines and ambiguously-worded posts by Riot


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Burger Flipp3er

Member

12-04-2012

You are being a fool. I bet the people employed over there don`t want you messing up their job.. People like you put them out of a job.


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One enemy

Senior Member

12-04-2012

If only their half-assed copy and paste responses could put them out of a job maybe some peoples issues would be fixed around here.


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Eserine

Senior Member

12-04-2012

Quote:
Originally Posted by Sojs View Post
I didn't read the post but one of my friends worked at the Austin Texas player support place and all they did was smoke hash and play league and give half ass responses to tickets
In the response thread there is a player claiming to be from Austin who argued that they put in a lot of effort and had to work as a team while also never being given the opportunity to run 24-hour shiftwork, evidence as to the details of the performance evaluations from the separate consultants would be most helpful in determining the truth, but the main concern is actually the conditions of work for the support specialists in The Philippines.

Quote:
Originally Posted by Burger Flipp3er View Post
You are being a fool. I bet the people employed over there don`t want you messing up their job.. People like you put them out of a job.
I will take that bet. Bad press may also put them out of a job if things deteriorate to the point where many people die, and by then the workers will have sacrificed too much in the name of a non-existent career to easily begin again elsewhere without major physiological or psychological problems.


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Eserine

Senior Member

12-04-2012

One can also send an e-mail to player support asking for more details on the contracted agency involved in answering player e-mails, which perhaps will not be sent to Santa Monica with a generic enough title. I shall attempt this strategy personally if there continues to be no Riot response to this thread (assuming of course that Riot will not actively take countermeasures against players who attempt this by forbidding the answer to be given in advance).


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ComanderMolander

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Member

12-04-2012

Its not riot its the Chinese overlords Tencent


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Letkhar

Senior Member

12-04-2012

Good post, though I wouldn't call a player support center a "sweatshop". There's not much evidence to suggest that there are very many human rights issues here. Just domestic employment.