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What's with the weird lag/delay when logging into the client?

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Damiya

Technical Analyst

11-24-2012

Quote:
R35ur3c710n:
Where did you come from? O.o I've seen you on the forums a lot lately, but only just recently, I thought I recognized every red on the forums. You're on top of things though, good job, Riot should have hired you long time ago (assuming you havn't been working here this whole time and I'm inattentive)


I just started posting a few days ago. I like posting in general, and I'm passionate about the game. Hence, posts!

But above and beyond that, I'm involved with the Air Client team as a Technical Analyst, so stuff like this falls squarely into my field of knowledge


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pmd

Senior Member

11-24-2012

My issue is if I alt tab while the game is logging in itll get stuck logging in and I have to reload the client to try again without alt tabbing


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Damiya

Technical Analyst

11-24-2012

Quote:
pmd:
My issue is if I alt tab while the game is logging in itll get stuck logging in and I have to reload the client to try again without alt tabbing


I'm not able to reproduce this behavior. When, precisely, are you alt tabbing? I've tried when the waiting dialog pops, before it, after it and come up dry all around. I always hear the click and transition into the landing page.


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KevinDelMarr

Senior Member

11-24-2012

I have both issues, where the screen will freeze after submitting my password (but log-in a few seconds later) and where it will say another player has selected the same Champion, even though It will still give me said Champion.


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AdventHawk7

Senior Member

11-24-2012

Quote:
RiotDamiya:
You should be able to get in after a short delay.

One issue that cropped up with the transition to the new Alerter popups (the Yes/No, Waiting, etc dialogs) is that we lost a little bit of feedback on what the Login process is doing, so that leads to some erroneous concerns that nothing's happening. This is a known issue that will hopefully be addressed in the near future.

To the topic at hand: the login process should take 5-15 seconds from the time you hit enter to the time you hit the landing page; that's just a pair of ballpark numbers on my end but it should cover most use cases. I just relogged to ensure that servers are fine and didn't hit any problems.

What sort of behavior are you seeing and how long does it take to get in?

Well normally it shows the little loading message thing that pops up when you hit enter, then it does the locked in audio and disappears, then it just sits there at the login screen without moving to the next phase.

It seems to do this every other day at least once a day.

edit: initially when it just freezes on me as I explained I just open up my task manager and end the task, then re-open the client to try again and it usually works.


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Tekshi

Senior Member

11-25-2012

Quote:
RiotDamiya:
I'm not able to reproduce this behavior. When, precisely, are you alt tabbing? I've tried when the waiting dialog pops, before it, after it and come up dry all around. I always hear the click and transition into the landing page.


I usually alt tab right after I hit enter and it stays like that leading me to restart / relog into client.


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Koala Frenzy

Senior Member

11-25-2012

I'm also seeing a delay in logging in. It hung for a good minute the other day, so I closed the client and retried. Got in after a five second delay then.


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Toysoldier

Senior Member

11-25-2012

Quote:
RiotDamiya:
Correct, this is the lack of feedback issue I was mentioning in my post



This is definitely a behavior I'd like to see quashed, but it's super inconsistent and very hard to reproduce (and accordingly, hard to solve).

Delays in champ select with most of my actions is a very regular thing. Sometimes it says the champ is selected, but if that doesn't show then it takes a bit with a message talking about it communicating with the server I don't recall the exact words but it delays my picks and what I can do. I have picked champs with 11 seconds left to swap with others then they changed their mind and asked for another champion. I spam clicking the new champ even though I have 10 seconds left to pick but I doesn't go through in time and I am stuck with the first champion. The player is then upset and starts the game off with everyone already upset a bit.

If it helps it wouldn't be a performance issue. My PC is solid and runs any game at 60FPS maxed settings so it isn't like I am on a low budget laptop which could be a cause. The issue also came about around when the new accept or decline into matches was added.


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Damiya

Technical Analyst

11-25-2012

Ok guys, thanks for the reports. I'll look into this issue with the alt tabbing as well as the hard freeze.


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R35URR3C710N

Senior Member

11-25-2012

Quote:
RiotDamiya:
I just started posting a few days ago. I like posting in general, and I'm passionate about the game. Hence, posts!

But above and beyond that, I'm involved with the Air Client team as a Technical Analyst, so stuff like this falls squarely into my field of knowledge


Would this bug fall under your jurisdiction then? http://na.leagueoflegends.com/board/showthread.php?p=31745051#post31745051