Please help

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Maritine

Junior Member

10-30-2012

Maritine:
>Honorable Opponent Designation
>Ranked elo climb past week (890-->1040 and going up)
>Awarded Honor for 25 to 30 consecutive games
>Clean Chat (Cooperative and to myself) - no drama
>Invested in RP recently

Hello, fellow summoners. This is my first thread on LoL . Since October 6 I've had issues with an unwarranted ban. I've contacted Riot via "LoL support website" and we've gone back and forth over 10 times already about the bans.

My issue is still pending solution. I understand that DC's make gaming difficult for everyone and I've been subject to people idling and dc'ing during games (especially ranked). It makes winning the game difficult.

The Purpose of this thread is to ask for advice on what currently happened. I was banned for 7 days after having over 30 games (mostly wins) without leave (DC's) and pretty good stats and "honor" recognition. I feel trapped. My modem (internet) went down for 4 mins during a ranked game and I reconnected asap. Unfortunately my team loss and although I was not blamed (at least not when I came back), I do believe the disconnect contributed to the loss.

Look me up at "lolking.net" and see my results. I'm not the best player (as noted by low elo), but I am an honorable player. I'm saddened by the fact that I am unable to receive a solution to my problem and that the penalization is extreme. I could understand a constant afker/leaver receiving a 7 day ban but for ONE disconnect? Any advice would be helpful because I'm at a loss.

Note: With regard to the unwarranted ban, there were two games in which 7 to 8 people left after reconnecting about 10-11 times. My ping did not indicate a lag and because the team reconnecting several times during the game, we all decided to leave (Normal game). That also happened in the following game (6-7 leaves - basically the whole team had red names after match). After this match, I was prompted with a Ban.


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PogoPogoPogoPogo

Senior Member

10-30-2012

1) Your stats have nothing to do with getting banned.
2) If you're looking for the answer to why you got banned, you need to check your email. It will be explained there. And if your email came with a reform card, please feel free to link it here so someone can explain to you why the Tribunal punished your behavior.


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Maritine

Junior Member

10-30-2012

Quote:
Originally Posted by PogoPogoPogoPogo View Post
1) Your stats have nothing to do with getting banned.
2) If you're looking for the answer to why you got banned, you need to check your email. It will be explained there. And if your email came with a reform card, please feel free to link it here so someone can explain to you why the Tribunal punished your behavior.
1) With all due respect, you missed the point of the thread. Stats (Honor, Win or Loss) have a lot to due with whether one gets reported. If a person is Honored by the opponent and his or her own team, they are unlikely to get reported, especially if there is not basis for the report. In addition, as you well know there are two important aspects in game-play (score and teamwork). What good is a great score (ex. 9-2-7) if one doesn't cooperate with his or her own members and is condescending towards others?

2) If received previous answers (as stated on my post). The response to the most recent ban is pending and no response has ever been immediately granted to me via personal email. My standard for reviewing responses to my tickets has always been to go on:

https://support.leagueoflegends.com/home

then click "Check Your Existing Requests"

and then type my "Email address" and :Password".

After completing this process, I usually see "In process, or awaiting response" as the status updates for my complaint.


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PogoPogoPogoPogo

Senior Member

10-30-2012

As for point one, you simultaneously don't get it and offer evidence proving my point.

You ask what good is a great score if one doesn't cooperate, etc. etc., and that's exactly my point. Your stats have nothing to do with getting banned. It doesn't matter if you go 50/0/50 in all of your matches. If your behavior in the matches violates the Summoner's Code, you will be banned. Bans are based on your behavior and have nothing to do with your kills, deaths, assists.

While you do make the point that someone is unlikely to both honor you and report you, it doesn't mean that some players will honor you while others report you. You could get honorable opponent from all 5 opponents, and even a teamwork from one or two teammates, but if you were griping at the other two teammates the whole match, they're probably going to report you. Being honored by more people than you're reported by doesn't mean you won't show up in the Tribunal.



As for point two, you're being far from clear.

If you have been banned, you will have received an email explaining why you were banned. Whether by Tribunal, for AFK, or for other reason, it will be explained in your email. But as to my confusion... do YOU know why you have been banned? In your original post, you reference AFK and DC a lot, but you never state that this is the reason you were banned. And that explains my post a lot. If you haven't been AFKing or DCing, there are other reasons you could be banned.

If you got an email and it explained that AFK/DC is the reason you were banned, then that's what it is...

The thing is though, all you say is that you have issues with an "unwarranted ban," but you never state in this thread what reason RIOT gave for the ban. All you say is that the ban is unwarranted. No one on the forums can assist you in any capacity if all you want to do is tell us your side of the story and completely ignore Riot's side of the story.


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Luhar101

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Member

10-30-2012

I think you're all missing the point.

It is not about what gave Maritine the ban, but the penalty for what Maritine did.
Maritine is pointing out that a short DC due a modem problem is not something that should be penalized with a 7 day ban even though Maritine tried to be a team player afterwards.

Secondly the fact that Maritine can't even get a hold of a Riot worker is what could be frustrating.

Sure, a ban is given because of a DC even if it wasn't intentionally. But 7 days for a DC that wasn't the entire game and recognizing the reason of a loss?


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PogoPogoPogoPogo

Senior Member

10-30-2012

1) Maritine has not said what the ban was for.
2) He has been contacted by Riot. They have emailed him.
3) You don't get punished for a singular game for basically any offenses.
4) Ban length is almost always determined by previous punishments (and you'd have had emails about these previous punishments as well).
5) In cases where ban length isn't determined by previous punishments, it's a scenario where Riot has gone through and done a widespread banning of a lot of people for something that hasn't been really fully addressed up to the current point. If this is the case, there'd again, be a special email explaining this.

The point of my posts is that Maritine hasn't explicitly stated what he's been banned for, and even when I suggest he look at his email for more information on his ban, he instead tells me about what happens when he goes through the support page.

The fact of the matter is, Maritine needs to go check his email. Period.


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Luhar101

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Member

10-30-2012

I agree with you PogoPogoPogoPogo. Let's all wait for that copy-paste. =]

But you can't deny that Maritine is assuming that the 7day ban was because of this DC.


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Maritine

Junior Member

10-30-2012

Quote:
Originally Posted by Joseph101 View Post
I think you're all missing the point.

It is not about what gave Maritine the ban, but the penalty for what Maritine did.
Maritine is pointing out that a short DC due a modem problem is not something that should be penalized with a 7 day ban even though Maritine tried to be a team player afterwards.

Secondly the fact that Maritine can't even get a hold of a Riot worker is what could be frustrating.

Sure, a ban is given because of a DC even if it wasn't intentionally. But 7 days for a DC that wasn't the entire game and recognizing the reason of a loss?
Thank you Joseph. As stated in the first paragraph I have gone back and forth with them and there has been no solution. I was forwarded to a Technical Specialist by a Player Support Specialist where I still have yet to receive a solution.

To clarify the purpose of this post, I would like for others with the same issue to come forward and share feedback. I remember when I would read a post like this and quickly assume that the player was at fault. Now that I'm on the other side of the issue, I learned to "never judge a book by its cover".

To the best of my knowledge, LV 3 Bans result in a 7-day ban. I'm not a Leaver, an afk'r or a dishonorable player. Again, my match history on lolking.net and my game logs (extensive gaming history w/chat logs etc) will prove that to be the case.

I'm frustrated, because to add insult to injury I recently invested a lot of money into this game. It's a game I love playing with family and friends, a game that I classified as one of the best games ever created. I'm just saddened that this month has been plagued with these problems and although I respect and understand the burden that Support Specialists and Technicians go through to make everyone satisfied, I can clearly state that I have been wronged.

P.S.: Does anyone know if I can copy-paste my complaints and LoL's responses onto a forum without violating any terms of agreement? I understand talk is cheap so I would like to post them on this thread and have everyone see for themselves.


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Luhar101

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Member

10-30-2012

Exactly what I though. You see... you're making this post because you're lost and want others to hear you to satisfy your frustrations but two people have already asked you to copy-paste the mail you received right after your ban. It would most likely contain the reason and that will help us understand even more.


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Maritine

Junior Member

10-30-2012

Quote:
Originally Posted by Joseph101 View Post
Exactly what I though. You see... you're making this post because you're lost and want others to hear you to satisfy your frustrations but two people have already asked you to copy-paste the mail you received right after your ban. It would most likely contain the reason and that will help us understand even more.
Here it is:

Greetings Summoner,

Thank you for submitting this server issue report. We are aware of the issue and are working hard to get it fixed. Unfortunately, I cannot provide any estimate for the completion date at this time. To avoid confusing or disappointing our players we try to only announce these dates when we are sure we can meet the arrival schedule.

I appreciate your patience and understanding regarding this issue, and thank you again for taking time out of your day to send us this report. Please let me know if you have any questions.

Fast Farmed,
Raiven * GG
Riot Games Player Support Specialist

September 27, 2012 00:15


Thank you for your rapid response. Being an accounting/business graduate student I understand and respect your stance on not announcing a completion date at this time.

You have my patience and I look forward to a resolution.

P.S.: I really appreciate the last paragraph you wrote as it shows me you care.

September 27, 2012 18:13


You're welcome. Thanks again for your patience, if you have any other concerns, please let me know.

Best of luck on the Fields of Justice!

Fast Farmed,
Raiven * GG
Riot Games Player Support Specialist

September 29, 2012 19:38


I still have the "Leaves" though. The "Leaves" resulted in me being banned. Please let me know asap what is going on. Thank you.

September 30, 2012 08:04


Greetings Maritine,

Your suspension will be lifted on the date listed on the message you receive when trying to log in to the League of Legends client. The suspension will end at the same hour it started Pacific Time, as suspensions are applied in 24 hour cycles. Your leaver level will be reduced as you play subsequent games without leaving or idling in-game.

If you are having an issue with consistent crashes or problems with your internet please explain them to me, as we may be able to help you resolve your issue. We still wonít be able to remove your suspension but we may be able to prevent this from happening in the future.

For additional information, you can also read the Auto Leave System FAQ here:
http://support.leagueoflegends.com/e...averbuster-faq

I am sorry again for the inconvenience. If you have any other questions or concerns, please let me know.

Fast Farmed,
Raiven * GG
Riot Games Player Support Specialist
September 30, 2012 20:50


But with all due respect, what about the "Leaves" I obtained? I didn't "Leave" the previous 3 games and as noted on my first ticket, the server caused 7 to 8 people to leave game because we dc'd 7 to 8 times. Yet, I was still penalized in the Gangplank game and was penalized for the leaves following that game. I did not leave and that has been the underlying issue.

I did not leave and I did not idle. Request not resolved, but please don't message me if you're going to respond by giving me common knowledge and no solutions.

P.S.: I do appreciate the time you invested in this case, I'm just not satisfied with the result.

October 03, 2012 07:51


Hi Maritine,

Yes, I understand that it was not your intention to leave that game and it was because of the internet issue, I have also experienced a few leaves due to circumstances beyond my control. Thus, someone who is constantly disconnecting or idling in the game will be temporarily suspended, because regardless of the reason for leaving or idling in the game they are still making it less enjoyable for other players. However, if you keep on playing without any disconnection regardless of any reason your leaver level will be subsequently removed.

If you are having an issue with consistent crashes or problems with your internet please explain them to me, as we may be able to help you resolve your issue. I am sorry again for the inconvenience. If you have any other questions or concerns, please let me know.

Fast Farmed,
Raiven * GG
Riot Games Player Support Specialist

October 03, 2012 20:10


My internet crashed due to a car crash on my road. My last game was appropriately titled "leave". But because I was falsely given leaves in the previous games, I am now banned again.

My only two options are to start a smurf account now or to quit the game. I think the latter sounds better. It's a shame because I had the same or more merit in the past couple of games than my friends did.

I want you to know that I'm not mad at you. You're probably following some outdated LoL protocol. But I've consistently said that I did not leave or IDLE the last games. Now I have to wait 7 days to play again. I loved playing this game with my brothers but now I think I'm done.

P.S.: Feel free to throw this ticket out if you may and don't worry about me rating this "Bad, I'm unsatisfied". I understand the amount of garbage you must have to deal with in this job.

- Former LoL player
Paul

October 04, 2012 07:30


I am really sorry if you feel that way, Paul. But thank you for playing League of Legends. We are sorry to hear that you will no longer be playing, but should you ever decide to come back your account will always remain in our system.

Please note that we do at times clear the Summoner names of inactive players. This will not delete your account, but if you stay inactive for a certain amount of time it is possible that your Summoner name could be reset. All of the items that you had purchased will stay on your account, however.

Please let me know if there is anything else that I can assist you with. I wish you luck on all your future gaming adventures.

Fast Farmed,
Raiven * GG
Riot Games Player Support Specialist

October 06, 2012 18:09


Issue was not investigated. I was falsely given leaves and the response I get is "sorry, better luck next time?" Is there a number I can call or something? I didn't wish to rate the service as unsatisfied but this is simply rediculous. LoL makes two errors and I get penalized? That's not fair at all and perhaps I will follow suit to get a refund on all the money I invested in this game

October 06, 2012 20:21


I understand how these suspensions can seem harsh, but this system was put in place for the greater good of the community. I'm sure if you had a player on your team who left the game or sat at base, whether intentionally or not, you would hope that player received some kind of warning for their behavior.

As I said before, we understand that accidents can sometimes happen, which is why we first issue warnings and short suspensions. These measures are intended to allow players to resolve the issues causing them to disconnect.

While I understand that there's a large difference in intent between leaving a game voluntarily and disconnecting for reasons beyond your control, I'm afraid that we really aren't able to make that distinction. If we were to differentiate between disconnects and voluntary leaves, it'd open up an opportunity for severe abuse - where players just sever their connections manually rather than face the penalty of leaving a game. As such, I'm afraid that any situation in which your account does not participate in the entirety of a game can be considered a "leave", whether that be your decision or otherwise.

Iím sorry that I canít remove your suspension, but I am here to help you find the source of your issue and resolve it. Our Knowledge Base contains several articles that may provide a solution to the most common issues, while I am at your service for more complex ones. If you wish you can send me your logs and I will have our technical team look at them.

Here is the link to our Knowledge Base: http://support.leagueoflegends.com/forums

I apologize for any inconvenience caused. Please let me know if you have any further questions or concerns and I will do my best to address them.

Fast Farmed,
Raiven * GG
Riot Games Player Support Specialist
October 06, 2012 23:52


Hello,

I'm Decrepit, a technical specialist here with Riot's support team. Thank you for contacting me, I'm sorry to hear that you've been having issues with the game lately. Just to be clear on the technical issue that you're having, can I ask you to clearly explain what exactly is causing you to leave games, as I'm afraid that I couldn't find a clear description of the problem in your previous ticket.

Sincerely,

RiotDecrepit
Riot Games Technical Support Specialist

October 12, 2012 14:54


The server caused me to leave games that led to my lv3 ban. I've been going back and forth with an LoL representative for weeks now and I'm getting the same response. After the Lv2 ban, I upgraded my internet so the issue is the LV3 ban due to your server. When the server lags and I get penalized, it's not fair. Once is understandable but more than once is a different story. I even brought up filing suit for a refund of the RP I invested in this game due to this grave inconvenience.

P.S.: Please note that I would not be going back and forth with Riot if it wasn't a serious issue as I have better things to do.
October 12, 2012 22:53


Hello again,

Thank you very much for your patience over the weekend, and I'm sorry that you've been having such a frustrating experience. I'd like to make it clear that my main goal here is to help you prevent these technical issues from occurring again, but unfortunately, I couldn't find a clear description of the specific technical issue that you're having that's causing you to leave games. Since it sounds like you've been consistently suffering from this technical issue, it's quite likely that there is something specific to your network or system that is causing these problems for you. Because of this, I'll need to understand the actual issues that you're having in-game in order to help you identify the source of the problem.

So, to clarify, I'll need for you to provide me with a clear description of how this issue manifests itself so that I can help you out. Thank you, and I look forward to hearing back from you soon.

Sincerely,

RiotDecrepit
Riot Games Technical Support Specialist
October 16, 2012 11:55


Oct 26 20:08

This is a follow-up to your previous request #3819834 "Re: Refund"

I don't know what to say other than "my concern has not been addressed". I viewed your post 2 days after you submitted it, but was not satisfied. If the time won't be taken to address my concern as indicated by the numerous "back and forth" responses by the previous support technicians and yourself (the icing on the cake) then I can't expect to have a solution


Hello Summoner,

I apologize but I am having some trouble understanding the issue you are experiencing. Please clarify your request for me in as much detail as possible so that I can assist you further.

Thanks in advance for your cooperation. I look forward to hearing from you soon!

Warmest Regards,
itsobvious
Riot Games Player Support

October 27, 2012 12:04


I've stated by trouble in great detail numerous times. I have multiple requests that date back to October 12 titled "Refund". Again, I accrued a ban due to server issues (over 7 to 8 people left the game). There were two to three games played with this issue where multiple people experienced "reconnecting" issues due to server. Yet, I was penalized for these games and not granted a "loss forgiven", but "LEAVES". The Leaves resulted in an upgraded level ban which I did not deserve.Therefore, I submitted numerous tickets and have waited since October 12 and I have yet to get a response or a remedy. I do not wish to hear about waiting bans out as it is unnecessary and unjust for a forthright and honor player to be wrongfully penalized due to server issues. If a solution to this problem is not found, I seek compensation.

P.S.: Note that in a previous ticket I did not request compensation, but due to the inconvenience and the dragging on of this issue, I would like to be compensated.

October 28, 2012 14:43


Hello Summoner,

First of all, I apologize for any troubles you have been experiencing with our game. Unfortunately, the system does not allow modification of leaves, losses, or Elo. The system was built this way in an effort to prevent corruption. We are, however, working to better accommodate for disconnects and server stability.

Please note that while sometimes losses are prevented when our servers encounter a large scale issue, this is done proactively and at the time of any server complications. Losses cannot be removed retroactively. If you were involved in a game that ended prematurely because of large scale server issues, your losses would have been prevented.

If you believe this leave was the result of a bug in our system, please consider submitting your logs from the PVP.net preferences menu (top right corner of PVP.net). This will help us investigate the cause of the problem. Including a detailed description of what happened would also be beneficial.

If you are experiencing consistent network issues or crashes please let me know. I can help you troubleshoot them. I still won't have a way to alter your record, but hopefully we can reduce the chance of this happening in the future.

I am sorry that you experienced this problem and wish you good luck in all your future games.

Warmest Regards,
itsobvious
Riot Games Player Support


My modem just crashed for 4mins and I relogged. I have no leaves in perhaps over 25 to 30 games. I was suspended for 7 or 8 days now. I've gone from less than 900 elo to over 1000 with a lot of honor. I even received an honorable sash. Now for a little dc I get banned for 7 days. I would like to contact a manager or someone in a higher position because I'm starting to think someone is deliberately messing with me. Please do not respond until my ban is lifted, my honor is restored, and until you provide me with a contact number of your manager because it's funny how I was honorable, went up over 100 elo, had mutliple victories, and after I invest money in this game I GET BANNED!?! Provide me with a contact number or a solution asap...

October 30, 2012 07:16



Note: The majority of the posts are regarding the unfounded 2 leaves (server issues) which leads up to my latest ticket. The bread and butter will be mid-October onward as the previous tickets and responses are meant to provide context.