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Card Declined?

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DeniedCS

Junior Member

10-04-2012

._. Was gonna buy kog maw, guess i can't cause of this Card decline error. -.-


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Sacred Sleep

Member

10-04-2012

Quote:
TrueArtist07:
HAve they replied to you in email yet ?

Been talking to them via Support ticket. They haven't responded yet. I checked now and I'll check again before I go to bed in about 5 hours.


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Bone Collect0r

Senior Member

10-04-2012

Can't wait for this to be fixed any longer... I want to buy a skin and the sale ends tomorrow. I just purchased RP through paypal using the same card that has been declined and I had no problems. So I guess the issue is the payment method, not the cards. Good luck!


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IDprotokol

Junior Member

10-04-2012

This is so stupid, i bet they wont fix this today and the sales will still end tomorrow and we will be the one getting screw over yet again...


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L0rdOkami

Junior Member

10-04-2012

I agree. Trying it now, and it still isn't working. Understand they have their tournament now, but really, this is something that should take some priority for them. Really frustrating on the users side, at any rate.


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Sacred Sleep

Member

10-04-2012

I'm sorry to say but they still haven't replied.
I do hope they extend the sales or add a bonus sale with the current sale to apologize for this mistake.. it would certainly win them favors with me if they did so.


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Jet Kusanagi

Junior Member

10-04-2012

Here's the latest response from riot:

Hello Avohkiimaster105,

Thank you for contacting the League of Legends Player Support. The error you are receiving can be caused by a number of complications ranging from billing information, internet security, and purchase method.

Here are a few of the common resolutions to this problem:
-Confirm that the billing information you're entering matches your banks records exactly - this is especially important for pre-paid cards as they have default billing information that must be entered properly, or they must be registered online.
-Enter the billing information while omitting all characters that are uncommon to the English language. Players in Canada sometimes need to remove the accents in their information to process the payment.
-Check that your credit card or bank account has the necessary access to make online payments, and international payments as well (when applicable).
-Your current location and the address on your credit card should match. We check the location of your IP address against your billing information, so it may not be possible for you to make a purchase away from home.

If the solutions above don't seem to help, you may want to use an alternative payment method:
-Using Paypal as an alternative method of payment works for a number of players that cannot make their credit cards authorize. You can sign up for a Paypal account at http://www.paypal.com/
-If you live in the United States, you may be able to purchase pre-paid physical Riot Point cards at your local Best Buy or 7-11.

I'm sorry for any inconvenience this may have caused. We're working to accommodate a wider variety of payments, and we appreciate your patience while we improve our payment system.

Please let me know if there is anything else I can do for you.

Andrew//RIOTakMitsu
Lead Billing Specialist


Well I'm going to have to end up paying for my stuff with paypal I guess, but it takes so long for them to validate accounts and prepaid cards. But at least there's a solution on the horizon I guess.

Kinda peeved at their so-called "solution". It just sounded like he was dismissing me. I work in customer service too and that is a no-no.


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Śuoh Mikoto

Junior Member

10-04-2012

Quote:
Jet Kusanagi:
Here's the latest response from riot:

Hello Avohkiimaster105,

Thank you for contacting the League of Legends Player Support. The error you are receiving can be caused by a number of complications ranging from billing information, internet security, and purchase method.

Here are a few of the common resolutions to this problem:
-Confirm that the billing information you're entering matches your banks records exactly - this is especially important for pre-paid cards as they have default billing information that must be entered properly, or they must be registered online.
-Enter the billing information while omitting all characters that are uncommon to the English language. Players in Canada sometimes need to remove the accents in their information to process the payment.
-Check that your credit card or bank account has the necessary access to make online payments, and international payments as well (when applicable).
-Your current location and the address on your credit card should match. We check the location of your IP address against your billing information, so it may not be possible for you to make a purchase away from home.

If the solutions above don't seem to help, you may want to use an alternative payment method:
-Using Paypal as an alternative method of payment works for a number of players that cannot make their credit cards authorize. You can sign up for a Paypal account at http://www.paypal.com/
-If you live in the United States, you may be able to purchase pre-paid physical Riot Point cards at your local Best Buy or 7-11.

I'm sorry for any inconvenience this may have caused. We're working to accommodate a wider variety of payments, and we appreciate your patience while we improve our payment system.

Please let me know if there is anything else I can do for you.

Andrew//RIOTakMitsu
Lead Billing Specialist


:/


They are just giving us the same thing over and over again, There is like a mind block to think we wouldn't try any of this, It's obvious we tried all this


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AwesomeJuice

Junior Member

10-04-2012

Well I was able to use my card to buy things for a different game, but I'd rather get my RP. If it isn't fixed soon though, I'm just going to spend my money elsewhere, this is just getting ridiculous.


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L0rdOkami

Junior Member

10-04-2012

If anything, the most important line there is about your current location, in which case what the hell? This isn't accommodating for anyone. And using payment methods that they allow for your location (South Africa) ends up costing twice as much money for half the RP. Makes. No. Sense.
Apologies for the rage, but this is just extremely frustrating, and we never used to have this problem.