New Refund Feature Available Now

First Riot Post
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educastro295

Junior Member

09-20-2012

could give refund every 2 weeks or every 1 month, i keep more things that I regretted buying :/


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Daffey

Member

09-20-2012

i know its asking for a bit much but 3 per season would be awesome


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Hekatonhire

Junior Member

09-20-2012

1 "lifetime" refund would have been apreciated.

My mistake are more than 90 days old


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Alturnus

Junior Member

09-20-2012

Refund system good idea, but only three for life is a little too limiting. I'm not going to use the feature now, because I only have one account. I really think 2 or 3 per like 6 months. Not additive of course. And maybe even only half the IP per a refund.


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Tenmar

Senior Member

09-20-2012

Quote:
Originally Posted by Hippalus View Post
[aws3]news/September_2012/2012_09_19_Refund Feature/Refund_Feature_Banner.jpg[/aws3]

Our new self-service refunds on champions and skins are now available in the League of Legends Store. In lieu of emailing Player Support and having to wait for a reply, each account now has three refund credits available over the course of its lifetime. The next time you misclick, suffer from a moment of mistaken identity, or come down with a terrible case of buyer’s remorse, you can cash in one of your credits for a no-questions -asked refund.

Here’s how refunding a champion or skin works:

  • Visit the Purchases tab of the League of Legends Store
  • On the far right under Action, select the Refund button
  • When the popup appears, confirm that you want to spend one of your three allotted credits
  • Enjoy your refund

Now, there are a few limitations on how you can use your self-service refunds. You’ll find all the caveats, addendums, and fine print outlined below:

  • You only get three refunds per account, per lifetime
  • You can only refund skins and champions, not runes, boosts, or bundles
  • We can only refund a purchase that you’ve made in the last 90 days, so no hocking last year’s promotional skins back to us!
  • If you own a champion and some of their skins, you need to return the skins before you can get a refund on the champion

So there you have it, summoners. The next time you find yourself in dire need of an instant refund, we’ve got you covered. We’ll see you all out there on the Fields of Justice.
I would just like you to know that your policy is flawed especially in these two areas.

-You only get three refunds per account, per lifetime
-If you own a champion and some of their skins, you need to return the skins before you can get a refund on the champion

I'm sorry but if a consumer is buying the bundle then your system should only count that as one refund. Also having three for OUR ENTIRE LIFE is ridiculous when you consider the fact that a person would have to use refunds on skins to then refund the champ.

A better policy since you already have a timed limitation of 90 days is to institute a time period of three refunds every SIX MONTHS TO A YEAR. This is a lot more consumer friendly and yet still a large enough time frame where consumers can actually not abuse the system.


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Vixen Vendetta

Junior Member

09-20-2012

Riot! You've really been improving over the course of the last few months Time to get Jayce, Draven, and Darius off my hands!


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Slaythus

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Junior Member

09-20-2012

This was made for Rengar.


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RG RandomGuy

Junior Member

09-20-2012

Best idea ever by riot


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CarringtonFK

Member

09-20-2012

I would like to return the NuNu Bot legendary skin. Its stupid and annoying


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LusciousSloth

Senior Member

09-20-2012

I have a question, how long will it take for the summoner to get the refunded RP or IP?