New Refund Feature Available Now

First Riot Post
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Hippalus

eCommerce Director

09-19-2012
1 of 9 Riot Posts



Our new self-service refunds on champions and skins are now available in the League of Legends Store. In lieu of emailing Player Support and having to wait for a reply, each account now has three refund credits available over the course of its lifetime. The next time you misclick, suffer from a moment of mistaken identity, or come down with a terrible case of buyer’s remorse, you can cash in one of your credits for a no-questions -asked refund.

Here’s how refunding a champion or skin works:

  • Visit the Purchases tab of the League of Legends Store
  • On the far right under Action, select the Refund button
  • When the popup appears, confirm that you want to spend one of your three allotted credits
  • Enjoy your refund

Now, there are a few limitations on how you can use your self-service refunds. You’ll find all the caveats, addendums, and fine print outlined below:

  • You only get three refunds per account, per lifetime
  • You can only refund skins and champions, not runes, boosts, or bundles
  • We can only refund a purchase that you’ve made in the last 90 days, so no hocking last year’s promotional skins back to us!
  • If you own a champion and some of their skins, you need to return the skins before you can get a refund on the champion

For instructions on how to use the new self-service refund feature, click here.

For Frequently Asked Questions, click here.

So there you have it, summoners. The next time you find yourself in dire need of an instant refund, we’ve got you covered. We’ll see you all out there on the Fields of Justice.


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Kudz

Senior Member

09-19-2012

Sweet!


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RKTTTT

Senior Member

09-19-2012

Thanks!
..
Couldn't Riot make 3 refunds per season?


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Crownface

Senior Member

09-19-2012

I like how Dark Valkyrie Diana is one of the refundable skins shown in the preview image.


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Nip the Zephyr

Senior Member

09-19-2012

Very nice.


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Bicko

Senior Member

09-19-2012

Woohoo! Less work for the customer service guys!

Seriously, they were bombarded with refund requests, weren't they?


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Palin4President

Junior Member

09-19-2012

Oh hell yes this is a fantastic change!


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Derivator

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Senior Member

09-19-2012

Riot, have my babies.


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Kicking

Senior Member

09-19-2012

Ok, this is a great feature.

Keep up the good work riot


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Boras Legs

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Senior Member

09-19-2012

Thanks for finally implementing the feature. I don't think there is anything I need to refund at this point in time, but the option being available is quite nice