Update on League of Legends service in NA

First Riot Post
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Sillaen

Junior Member

06-22-2012

lol this is ridiculous.

"i'm going to give you some information...rabble rabble nothing really saying what is actually going on. Hope that solved your curiousity. Our game will be up eventually"


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N8dGR8

Senior Member

06-22-2012

So we're the Titanic minus the love story who hit an iceberg in the patch.


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Ai shi teru

Senior Member

06-22-2012

GlVE ME BACK MY ELO RIOT


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Thormir

Senior Member

06-22-2012

Quote:
Originally Posted by CaptSturm View Post
Summoners,

Lance, aka CaptSturm here. For those of you who don’t know me, I’m charged with maintaining the health of the League of Legends live service around the world. As you know, it’s been a rough week here in North America.

We are painfully aware of the problems many of you have been experiencing:

- Extended outages: The North American service has been unavailable for significant stretches of time
- Long queue times: We’ve had to throttle logins and concurrent players due to these issues
- We’ve also confirmed that some players are missing content: runes, rune pages, champions, etc.

This is frustrating for you, and we feel that frustration deeply. This isn’t the service you’ve come to expect and it isn’t what we want to deliver. It’s been code red for engineering and support Rioters, and we’ve been working literally around the clock to identify and resolve these problems.

Many of you have asked for more information on what’s causing these problems, and we understand that desire – I’m going to try my best to give you some insight into what we’re working on, but please understand that our first priority is to put out the fire rather than exhaustively document it.

- This patch is like an iceberg – what you see on the surface is small in comparison to the behind-the-scenes infrastructure changes it includes.
- The problems we’re experiencing are database-related – specifically, it’s a data throughput issue. Our infrastructure handles a massive volume of data and requests every day, and the backend changes in this patch introduced a new bottleneck.
- We put every patch through the wringer including load testing and PBE player testing, and this patch passed those tests. The problems didn’t crop up until we pushed it to live. This has exposed some load testing gaps that we’re going to address (simulating millions of concurrent players is truly challenging).
- Over the last 48 hours, we’ve made substantial hardware configuration changes that we believe will address the problems. We’re actively monitoring the service, but we’re still not out of the woods.

I know the thing you want to hear most is when everything’s going to be back to normal. I’d love to give you a timeframe, but we want to be absolutely confident in our solution before signaling the all-clear. Our number one priority is restoration of a stable game experience.

Thanks for your patience. I’m going to continue keeping you guys up-to-date as we work to fully restore League of Legends to the service you’ve come to expect.

Salute,
'Sturm
about time thanks weve been asking for some info like this for a couple days.

again Thanks


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Fangstyle

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Senior Member

06-22-2012

Get a bump Cap and thanks for the info.


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iCarnage

Senior Member

06-22-2012

^^well done.


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Dorgenedge

Senior Member

06-22-2012

Use more tech jargon...

I understand servers, SQL Databases (is that what you use for the back end?), etc. I enjoy tech jargon. I enjoy knowing what's going on. I would like to know more.

Please... Details.


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Subalternate01

Senior Member

06-22-2012

Well played sir. Thank you!


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Tryphikik

Senior Member

06-22-2012

Thanks for the update, it's always nice to hear a comment on issues like this just so we can feel like we're not just completely in the dark.


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TimeFlex

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Senior Member

06-22-2012

AND THIS IS WHAT IVE BEEN WAITING FOR. Thank you. Very much ^_^