Update on League of Legends service in NA

First Riot Post
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scarface000

Member

06-22-2012

Give us more updates.

Will there be compensation?


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Whelk

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Senior Member

06-22-2012

Quote:
Originally Posted by xXxBennyXxX View Post
****ing piece of ****. U ****ing nerd only knows how to make money on us. Fix the ****ing issue dumbass
Still amazed at people trying to use nerd as an insult. Amazing.


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Porknuckle

Junior Member

06-22-2012

I think I just gonna switch to EUW region, it seems more stable there, although I got to start from lvl 1... rather than this ****ty NA


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Yesimchris

Junior Member

06-22-2012

Quote:
Originally Posted by PhatalErr0r View Post
I think the way they're doing it now is perfect.
They're keeping service to calm the people down, while still actively fixing the smaller problems that cause larger ones. No need to keep the game down for an unnecessary amount of time. If they can keep it up while fixing all the small issues, then take it down for an hour or 4 later to fix a bigger problem then monitor it after they put it back up to see if anything else arises, that will be the fastest and most simple way of fixing it. When they change a lot of stuff at once, then try to put it back up, they'll possibly end up with a whole new slew of problems to fix, which may result in even more downtime and maintenance, which is the last thing ANYONE wants, riot staff and the players alike.
This. I completely agree.


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Emag6256

Junior Member

06-22-2012

Any idea when the missing content will be restored? I'd really like to have my champions back -.-


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scarface000

Member

06-22-2012

Will there be compensation?


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Tidehigh

Junior Member

06-22-2012

I will type a relatively long paragraph and put my opinion in on the issue. Even though I don't care because I know the issue will be fixed soon.


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MrPhillang

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Member

06-22-2012

Oh not this again.. FFFFF


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IRBacon

Member

06-22-2012

I am positive that the Hamster won't be one of the champs I am missing...


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SinisterSound

Junior Member

06-22-2012

Quote:
Originally Posted by CaptSturm View Post
Summoners,

Lance, aka CaptSturm here. For those of you who don’t know me, I’m charged with maintaining the health of the League of Legends live service around the world. As you know, it’s been a rough week here in North America.

We are painfully aware of the problems many of you have been experiencing:

- Extended outages: The North American service has been unavailable for significant stretches of time
- Long queue times: We’ve had to throttle logins and concurrent players due to these issues
- We’ve also confirmed that some players are missing content: runes, rune pages, champions, etc.

This is frustrating for you, and we feel that frustration deeply. This isn’t the service you’ve come to expect and it isn’t what we want to deliver. It’s been code red for engineering and support Rioters, and we’ve been working literally around the clock to identify and resolve these problems.

Many of you have asked for more information on what’s causing these problems, and we understand that desire – I’m going to try my best to give you some insight into what we’re working on, but please understand that our first priority is to put out the fire rather than exhaustively document it.

- This patch is like an iceberg – what you see on the surface is small in comparison to the behind-the-scenes infrastructure changes it includes.
- The problems we’re experiencing are database-related – specifically, it’s a data throughput issue. Our infrastructure handles a massive volume of data and requests every day, and the backend changes in this patch introduced a new bottleneck.
- We put every patch through the wringer including load testing and PBE player testing, and this patch passed those tests. The problems didn’t crop up until we pushed it to live. This has exposed some load testing gaps that we’re going to address (simulating millions of concurrent players is truly challenging).
- Over the last 48 hours, we’ve made substantial hardware configuration changes that we believe will address the problems. We’re actively monitoring the service, but we’re still not out of the woods.

I know the thing you want to hear most is when everything’s going to be back to normal. I’d love to give you a timeframe, but we want to be absolutely confident in our solution before signaling the all-clear. Our number one priority is restoration of a stable game experience.

Thanks for your patience. I’m going to continue keeping you guys up-to-date as we work to fully restore League of Legends to the service you’ve come to expect.

Salute,
'Sturm
Thanks for the news! That explanation means more than you can imagine.