Approx what time do Support tickets get answered?

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Frostnight

Senior Member

01-12-2012

Anyone sent a ticket recently to know how long it takes before it gets answered?

Thanks.


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Keyru

Player Behavior Specialist

01-12-2012

They can take about a week to a day depending on the in flow.


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Frostnight

Senior Member

01-12-2012

Quote:
Originally Posted by Keyru23 View Post
They can take about a week to a day depending on the in flow.
Does this depend on a certain type of ticket?

What about refund requests? Do they take up to a week?


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Keyru

Player Behavior Specialist

01-12-2012

Generally they should not takes this long unless it's over the weekend.