Patch stuck at 33%? Send us your logs to help fix it!

First Riot Post
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Montag

Player Experience Manager

08-25-2011
1 of 3 Riot Posts

Hi Summoners,

We?ve received a lot of reports that your launchers are patching up to 33% and then hanging for far too long. We want to obliterate this problem, but we need your help to pinpoint the source.

First of all, if you?ve encountered this problem yourself, we'd like you to copy your RADS kernel log file to pastebin and post a link in this thread so our support team can look over them. You can find these logs in:

[Your League of Legends Folder]\RADS\rads_user_kernel.log
[Your League of Legends Folder]\RADS\rads_user_kernel.log2

Replace [Your League of Legends Folder] with the path to your LoL installation. You may see more than one. We want to see all of them.

To get your log onto pastebin, open your log file in notepad, select the contents (CTRL+A), copy (CTRL+C), then go to http://pastebin.com, and paste the contents (CTRL+V) into the New Paste window. Repeat for each log you have. When you're done, post the links in this format.

Rads_user_kernel.log: [link]
rads_user_kernel.log2: [link]
etc.

Second of all, we need to know what you?re seeing when your client hangs at 33%. Are you seeing a particular file? What's your download speed? Are you on Step 1 /2 or Step 2 / 2? Let us know in your post!

The more information you can provide, the faster we can get this problem fixed.

Thanks for taking the time to help. Your experience as a player is our top priority. With your help, we'll get this fixed even faster and get you in game to enjoy Talon and everything the new patch has to offer. Thanks for your patience, and thanks for playing League of Legends!


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Duriel

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Senior Member

08-25-2011

Bump.

Hasn't happened to me but might as well keep it up anyway.


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BlindyMcGee

Senior Member

08-25-2011

Thanks!


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Ick

Junior Member

08-25-2011

A lot of people seem to think they get stuck at 33%, but it's just the progress bar and the patch is downloading just fine.


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Masterwalker

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Senior Member

08-25-2011

Yayyyyy

Sticky post NAO!


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TsukikÝ

Member

08-25-2011

Mine isn't stuck at thirty-three, it's stuck at this weird symbol that looks like a pair of bums side-by-side ):


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EMotionally

Junior Member

08-25-2011

yes ty


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TheAmpca

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Senior Member

08-25-2011

yeah you should rlly sticky this

edit: it got stickied and i got downvotes....


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Postal Miku

Senior Member

08-25-2011

24hours later...


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Railen

Senior Member

08-25-2011

Was for me but I rebooted and then it patched normally.