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Promotional code is not redeemable

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Atreylin

Junior Member

05-02-2010

Hi, Riot. I recently purchased a collector's pack and tried to redeem the code, but it's saying that the code is not valid. Do you know why this might be? What info from me do you need to solve this issue (besides the redemption code number which I could PM or e-mail you)?


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Eambo

Recruiter

05-02-2010

Please email [email]support@riotgames.com[/email] with the code and explain in as much detail anything you deem relevant (EG: Was the box used? which store did you purchase from? etc.)

Also make sure you haven't purchased the European version of the game - to tell if you have simply look at the cover, if it mentions GOA then it's the European version, which does not work in the NA version.


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Atreylin

Junior Member

05-02-2010

Info sent through e-mail. Thanks for the quick response. Hope for another


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Eambo

Recruiter

05-02-2010

I assume it's the NA version you bought then? :-)


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Atreylin

Junior Member

05-02-2010

yes, it is


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