Riot I understand you won't refund me but make sure this never happens to anyone else

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Heavysleeper

Senior Member

01-21-2013

At Christmas time as I'm sure many are aware Riot had implemented a gifting system to cash in the corporate genius that is Christmas. They had made it fairly clear that they wouldn't be dishing out refunds for any reason when it came to gifts. What had happened is I gifted Nami to my friend, but I accidently gifted it to her old inactive account that had a very similar name (The difference was two letters switched). Now the Nami sits in League of Legends limbo, my friend can't access the gift and I'm out 975 RP.

What Riot should of had from the beginning is that if a gift is not redeemed within lets say two weeks. It should bounce back to the sender and refund the RP. Please make sure this is fixed before implementing the gift system again!


Quote:
Originally Posted by RiotCaptSturm View Post
Hey, thanks for raising this issue.

I've got a sticky note on my monitor to check with the PS manager first thing in the morning.

Stay tuned!
'Sturm
Thank you Sturm. Please update with what the manager has to say.


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Heavysleeper

Senior Member

01-21-2013

bumping this in hopes that the right people see


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NobSaiboot

Senior Member

01-21-2013

Sounds like your friend screwed you over here...This is definitely going to be a problem if Riot makes gifting full-time.


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KetiaX

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Senior Member

01-21-2013

I'm not really interested in your main case, sorry.

But I'm interested when you said the customer service that you got was insulting. May I ask you to post what Riot's support service replied to you?


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Heavysleeper

Senior Member

01-21-2013

Quote:
Originally Posted by KetiaX View Post
I'm not really interested in your main case, sorry.

But I'm interested when you said the customer service that you got was insulting. May I ask you to post what Riot's support service replied to you?
Basically I'm just insulted that I can't get an actual discussion out of their customer service. It was the same copy paste response both times then they just closed my ticket. The third time they ignored half the ticket and just gave me my total amount spent.

I would like to hear something like we're sorry this happened. I'll forward to whoever that this kind of problem can happen so they can address it.


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Krimson62

Senior Member

01-21-2013

you have my support. reds are usually good at finding proper customer support... well... so long as theyre not on the customer support team


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Mango027

Senior Member

01-21-2013

help this man out


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Unrestricted PK

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Senior Member

01-21-2013

Their support is really poor for a large and "successful" company.


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Heavysleeper

Senior Member

01-21-2013

Quote:
Originally Posted by Calrula View Post
Their support is really poor for a large and "successful" company.
I remember their support used to be quite good. I guess things changed when Tencent came in.


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BlueflareLoL

Senior Member

01-21-2013

You should expect the worst from a corporation, just be more careful with your money.

Bumping in support anyways.


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