Login Issue - Invalid Username/Password

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Jozrael

QA Analyst

Follow Jozrael on Twitter

03-11-2011
1 of 2 Riot Posts

The problem most of you are having is related to not being able to login while our new login queue is enabled (the invalid password error doesn't actually mean you have the wrong password, it's just what happens when you can't reach the queue at all). The reason this problem comes and goes so mysteriously is because when we turn the login queue off the problem goes away. So far I've seen two main causes of this problem:

Properties file
Some of you have properties files that do not match the current version of the server you are using. In order to login, you must have the correct properties files in your League of Legends folder. This means installing the proper client (NA or EU) of the game from our website, or at least ensuring you have the following content in your lol.properties file in Riot Games\League of Legends\Air:

NA version:
host=beta.lol.riotgames.com
xmpp_server_url=chat.na.lol.riotgames.com
enableTutorialGame=true
lobbyLandingURL=http://www.leagueoflegends.com/pvpnet_landing
ladderURL=http://www.leagueoflegends.com/ladders
storyPageURL=http://www.leagueoflegends.com/story
lq_uri=https://lq.na.lol.riotgames.com/login-queue/rest/queue

EU version:
host=prod.eu.lol.riotgames.com
xmpp_server_url=chat.eu.lol.riotgames.com
lq_uri=https://lq.eu.lol.riotgames.com/login-queue/rest/queue

Some of you have the correct properties file, but I believe you are unable to resolve the hostname of our login queue URL. The steps below should help troubleshoot. We are very interested in determining the reason why you can't connect through the login queue, but before we fix anything we need to understand what is unique about your situation.

If you're certain you have the right version of the properties file installed, confirm you’re using the right username and password by logging into the website. Check to make sure you still can’t login to the game.

Visit Login queue with IE
Next, try to visit the URL of our login queue using Internet Explorer (not any other browser):
https://lq.eu.lol.riotgames.com/login-queue/

You should see a message about the status of the login queue. If you can’t reach that website in IE, try to visit the site in another browser. If you still can’t see the message in another browser, it means you’re most likely experiencing a connection problem with our login server and you’ll want to try troubleshooting your internet connection:

Things you should try:
-Resetting your modem
-Releasing and renewing your IP address
http://compnetworking.about.com/cs/w...wipaddrwxp.htm
-Resetting winsock
http://seoroot.com/blog/networking/h...t-winsock.html
-Using public DNS servers
-Adding the appropriate login queue URL to a list of exceptions on network security software

If you can’t visit the site in IE, but you CAN visit the site in another browser, something is most likely wrong with your IE/Windows settings.

Things you should try:
-Resetting internet settings in Internet Explorer
-Reinstalling IE8
-Set your Windows internet security level to medium or medium-low
-Clear IE temporary internet files

If you can visit the website in IE but still can’t login, it means something is probably preventing access between the client and your operating system or appropriate network settings.

Things you should try:
-Adding lol.client.exe as an exception on any firewall or anti-virus software
-Resetting internet settings in Internet Explorer
-Reinstalling IE8
-Installing any available Windows updates
-Installing any Adobe updates via Adobe Updater
-Reinstalling League of Legends and/or Adobe Air

If you have tried all of these troubleshooting steps and still cannot login, please continue to post the following:
-Air logs from Riot Games\League of Legends\Air\Logs
-The contents of your lol.properties file in Riot Games\League of Legends\Air
-The URL of the results of this network diagnostic (please don’t paste the results, just the URL after it finishes will do):
http://netalyzr.icsi.berkeley.edu/


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Tedlybears

Senior Member

03-11-2011

Thanks guys, gonna try some of this stuff but most, of this didnt work for me, i sent a ticket and included my logs and all. thanks for the help. Hopefully some of this works for me.

http://n2.netalyzr.icsi.berkeley.edu...1fc0-4f25-9d27

i also checked for my login queue and its up. i tried logging in and it didn't work. hope this helps.


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SynxSpir

This user has referred a friend to League of Legends, click for more information

Wrenchman

03-11-2011

Quote:
Originally Posted by Jozrael View Post
The problem most of you are having is related to not being able to login while our new login queue is enabled (the invalid password error doesn't actually mean you have the wrong password, it's just what happens when you can't reach the queue at all). The reason this problem comes and goes so mysteriously is because when we turn the login queue off the problem goes away. So far I've seen two main causes of this problem:

Properties file
Some of you have properties files that do not match the current NA version of the game. In order to login, you must have the correct properties files in your League of Legends folder. This means installing the NA version of the game from our website, or at least ensuring you have the following content in your lol.properties file in Riot Games\League of Legends\Air:

host=beta.lol.riotgames.com
xmpp_server_url=chat.na.lol.riotgames.com
enableTutorialGame=true
lobbyLandingURL=http://www.leagueoflegends.com/pvpnet_landing
ladderURL=http://www.leagueoflegends.com/ladders
storyPageURL=http://www.leagueoflegends.com/story
lq_uri=https://lq.na.lol.riotgames.com/login-queue/rest/queue

Some of you have the correct properties file, but I believe you are unable to resolve the hostname of our login queue URL. The steps below should help troubleshoot. We are very interested in determining the reason why you can't connect through the login queue, but before we fix anything we need to understand what is unique about your situation.

If you're certain you have the NA version of the properties file installed, confirm youíre using the right username and password by logging into the website. Check to make sure you still canít login to the game.

Visit Login queue with IE
Next, try to visit the URL of our login queue using Internet Explorer (not any other browser):
https://lq.eu.lol.riotgames.com/login-queue/

You should see a message about the status of the login queue. If you canít reach that website in IE, try to visit the site in another browser. If you still canít see the message in another browser, it means youíre most likely experiencing a connection problem with our login server and youíll want to try troubleshooting your internet connection:

Things you should try:
-Resetting your modem
-Releasing and renewing your IP address
http://compnetworking.about.com/cs/w...wipaddrwxp.htm
-Resetting winsock
http://seoroot.com/blog/networking/h...t-winsock.html
-Using public DNS servers
-Adding the appropriate login queue URL to a list of exceptions on network security software

If you canít visit the site in IE, but you CAN visit the site in another browser, something is most likely wrong with your IE/Windows settings.

Things you should try:
-Resetting internet settings in Internet Explorer
-Reinstalling IE8
-Set your Windows internet security level to medium or medium-low
-Clear IE temporary internet files

If you can visit the website in IE but still canít login, it means something is probably preventing access between the client and your operating system or appropriate network settings.

Things you should try:
-Adding lol.client.exe as an exception on any firewall or anti-virus software
-Resetting internet settings in Internet Explorer
-Reinstalling IE8
-Installing any available Windows updates
-Installing any Adobe updates via Adobe Updater
-Reinstalling League of Legends and/or Adobe Air

If you have tried all of these troubleshooting steps and still cannot login, please continue to post the following:
-Air logs from Riot Games\League of Legends\Air\Logs
-The contents of your lol.properties file in Riot Games\League of Legends\Air
-The URL of the results of this network diagnostic (please donít paste the results, just the URL after it finishes will do):
http://netalyzr.icsi.berkeley.edu/

This Should be stickyed or place somewhere where it wont get lost!

~Synx


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Tedlybears

Senior Member

03-11-2011

I just re-installed, and it seems to not work still, i made sure to install US version and it just wont work, maybe something else is wrong, whenever i type in my password it doesn't work. i am obviously logged in here. any other ideas, maybe something is bugging in the servers or something. cause my friend can sign me in at his house. Thanks for helping anyways. i guess i just got to wait till this problem is totally fixed.


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Karl the Pagan

PvP.net Engineer

03-11-2011
2 of 2 Riot Posts

Quote:
Originally Posted by Tedlybears View Post
whenever i type in my password it doesn't work. i am obviously logged in here.
Make sure that you try resetting your password via this website. Do this even if you are absolutely sure what your password is.


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Vindiction

Junior Member

03-11-2011

I use a proxy called Hotspot Shield could that be the problem?
I have to use this proxy in order to play at school


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Warwolf One

This user has referred a friend to League of Legends, click for more information

Senior Member

03-11-2011

The mystery how I was missing the last line from the lol.properties file...
Either way, Thanks !!! I can enjoy the game again.


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AtlaStar

Senior Member

03-11-2011

Hey thanks alot Joz...my little bro wasn't able to log on because his lol.properties file didn't even have the final line that tells it how to connect to the login queue!

Added the final line manually and now he is online


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Notmuchtoxic

Junior Member

03-11-2011

internet explorer
-->
advanced
-->
reset internet explorer.

worked for me somehow, idk what was wrong but i guess LoL connects thro internet exploroer. it was funky before not connecting to certain sites so i downloaded firefox. guess i should i tried that first.

also:

https://lq.eu.lol.riotgames.com/login-queue/

worked for me once i reset internet explorer.


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KougarKardashian

This user has referred a friend to League of Legends, click for more information

Member

03-11-2011

Hey im having the same problem too.

I just tried all of those things you suggested and nothing happened.
But i haven't resetted my modem/router.

Anything else i should do?


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