When will RIOT come back to their forums?

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Riot Zephyreal

Player Support Specialist

01-11-2014
44 of 81 Riot Posts

Quote:
Originally Posted by omgWTFyVampBak View Post
thank you for the post, but when the announcement forum hasnt been used in forever and the announcements get made on reddit it gets annoying. it should be professional courtesy to at least post them in GD or announcements on top of reddit, if it wasnt for some random person i would of never found out about the ip boost for validating emails, how hard is it exactly to copy paste a msg to your own forum?


its fine to use reddit. its not fine to make announcements there and not tell anyone about it outside of reddit. i SHOULD NOT have to go to a subreddit to find out news about the game i play and whos site i visit daily.
OK DEFINITELY don't quote me on any of what I'm about to address as I didn't work directly on anything brought up here but...

I think that the "News" section is the direction Rioters want to go for anything that would've been posted on the Announcements page. I personally have also been trying to keep any widespread support-impacting issues on the Help & Support forums to go along with our Service Status forums.

For the account verification thing, I believe there was a strategy behind why we didn't announce it even though we launched it a month (?) ago on some other servers, and the announcement we did make was part of the strategy.

Anyways, as far as I know all our announcements are on the News page, or we respond to something the community finds (I'm sure if some big thread popped up about discovering email verification on the forums as opposed to Reddit, we would've addressed it here). And as Blackrook said, a lot of our "news" comes from community members who aren't Rioters and take content from the PBE (so it wasn't ready for announcement anyways since we still wanted to test things), and perhaps they or their audience tend to use Reddit over the forums. Even stuff like "Snowdown is now live" is officially announced by us on leagueoflegends.com, and then a Redditor will make a Reddit thread linking to the website post or something later.

The only thing that I can think of that is contrary to this would be Tryndamere's posts, Magus responding to the LCS streaming contract, and Preseason 4 announcements. I obviously am not Tryndamere or Magus so I don't know for sure why it happened, but I think it makes at least a little bit of sense if the discussion started and blew up on Reddit that we would address it there. And the Preseason 4 guys made sure to initiate conversation with both communities.


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SentinelElite

Senior Member

01-11-2014

Quote:
Originally Posted by Banuvan View Post
I'll give you guys the real skinny here. It's a problem with leadership and management not doing a damn thing or knowing what is going on in their company. How do I know? I've seen it and done it and worked through it. 12 years in the military and now I own my own business. Bad leadership/management will destroy a company faster than anything else. Tryndamere recently posted on reddit ( not even on his own forums hahaha. The CEO doesn't even post on the forums his company owns. Thats down right silly. ) a bunch of mishmash. The community ( most of which have no leadership experience at all ) ate it up of course. After listening to the garbage he spewed as total fluff and nonsense I lost all faith in the company as a whole. Look a few posts up and you will see a ton of things Riot didn't deliver on. They keep stacking up.

Why are deadlines not met? Leadership/management doesn't know what their people are doing and forcing them to get things done.


It all comes down to leadership. Oh, and for those of you who will inevitably come out and talk about how I don't know how to run a company or large groups of people etc I will take the challenge of running any company Riot's size anyday. I've dealt with more people and more powerful people ( congress anybody? ) easily. So yea, that would be hella fun.
So you're "leading" us by being a condescending ass? That's helpful. You may have a point, but nobody's going to listen to you if you're rude about it.


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Aerothal

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Senior Member

01-11-2014

Quote:
Originally Posted by WizardCrab View Post
Sure. I will try to post more. I really can't speak for anyone else. I'm not sure what else I can say.
I will try to translate his request, as i think you are talking at each other but missing the target.
OP wants to know if Riot as a company is endorsing reddit over this very forum.
You made clear that you post more on this forum than on the sub reddit.
That's good to know.
Is the posting on either forum then a purely personal choice?
Can we expect an actual stance on the matter?
As it is right now, members of the community who prefer THIS forum here, feel abandoned because there are more red posts and answers on the sub reddit.
Are there talks about closing one or the other forum?

(i hope my interpretation is kind of correct)


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WizardCrab

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eCommerce Associate

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01-11-2014
45 of 81 Riot Posts

Quote:
Originally Posted by Muranodo View Post
There are several camps that I've noted on the matter of skin pricing.

*There are those concerned about skins fitting the bracket due to their guidelines (Pink Taric is most obviously mentioned); they are not satisfied with some of the answers given like geometry changes for it
This will be addressed soon. That's all I'm saying for now

Quote:

*There are those who stick to previous Riot spoken commentary as gospel truth. If you were around pre-1350 skin increasing occurrence, there was the statement that Riot wanted to offer value on some skins without increasing the price (think Blackthorne Morgana/Sad Robot Amumu release range). Kha'Zix was to be a special case with his mecha skin. This is where we go into strategy change talks; the matter gets dicier.
It does get dicier. The world of pricing strategy is super complex. Plus the skin designers keep coming up with cooler and cooler stuff and we don't want to make it all legendary. One thing I can say is that releasing products at a discount, like we do for all 1350 skins, is completely contrary to any properly designed pricing strategy. This 100%, absolutely, definitely loses us money. That is for you guys.

Quote:

*Some players also feel, to a degree, that their dollar is not valuable due to what is being given back despite the skin price increases. These may be beta players/other players that consider themselves to be around veteran tier. For instance, I received a small RP stipend in season 2 for being a good player. There wasn't really any of this in season 3; the main free reward was icons (free can be a bit loaded as some are gifting/RP tied). Thus, overall skin pricing is attacked as a sign of greed due to a perceived lack of good will.
Everyone has there own value attributed to a product. Provided it isn't a necessity that one has to buy: Someone will look at a product, look at its price tag, if the value of that product (taking into account the opportunity cost of not buying other things with that money) is greater for the individual than the price tag, and they have the money, they will buy it. But that initial value is different for everybody.

Example: The 2013 Lamborghini Aventador sticker price is about $400K. I do not value this product at $400K. Even if I had $400K or even $400 million lying around, I would never buy this product. I simply don't value it at that much. If it were $5,000 however, I'd probably buy one. So there is a price somewhere between $5,000 and $400K where I value this product. But just because I value it there doesn't mean Lanborghini should price it at $5,000. This product just isn't for me.

Same for 1350RP skins. Please don't buy them if they aren't worth 1350RP to you. Wait till they're on sale. Or if they're not worth 675 RP to you, don't buy them at all. In eCommerce, we begin every presentation we make with our mission statement, which says something along the lines of:

"We want players to spend money in League of Legends not because they have to, but because they want to. And we want them to feel good about the money they've spent afterwards."

And that's the basis by which we make decisions. So by all means, don't buy the skins that you don't value if you're going to feel bad about your purchase. Buy the stuff that you love.

Quote:
Personally, I can attest my own feelings blur as personal bias mixes with the above three at points. I can see both sides.
This is true of everybody. It's great to be able to recognize it and see that there are multiple sides


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Chris Green

Senior Member

01-11-2014

Quote:
Originally Posted by Hextech Malzahar View Post
Negatives Of 2013:
•Riot did not hit the number of champions they promised to produce
•The number of skins and content drastically decreased from last year
•Item and Champion balance was off for far too long
•No RP purchase rewards that were promised in January
•Splash arts take an entire month to produce (According to Tryndamere himself. They're either lying to you and taking their sweet time, or you don't have enough artists. Your old splash spotlights used to take six hours to complete)
•Still no real conclusion to leavers in Ranked (Although, it's gotten much better)
•There's still a very small champion pool being played in the professional scene
•You're trying to force us over to a reddit-style forum that 90% of the community does not want
•Still nothing being done about smurfs and players with 3-4 accounts in Challenger
•Nobody from your company likes to post in threads like these, or to explain what happened when things go wrong. We're always left in the dark
•No lore
•Riot lost their E-Sport of the year award
see how many times it takes to have this addressed


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Banuvan

Senior Member

01-11-2014

Quote:
Originally Posted by SentinelElite View Post
So you're "leading" us by being a condescending ass? That's helpful. You may have a point, but nobody's going to listen to you if you're rude about it.

Condescending ass or truthful. One is usually taken as the other. Many people don't want to hear the truth because it sucks and it hurts their feelings to be told they suck. Get over it. If you suck then you suck. If you don't then you don't. If you only listen to those people who are all soft and squishy with you then you won't get anywhere in life. You should listen to those who are willing to tell you the truth without regard to your feelings when there is a job to be done. If I wasn't truthful with my employees and give them clear cut rules and boundaries and deadlines to follow then how could I hold them to any standards? The answer is you can't.

Truth hurts. It's probably why people don't want to hear it anymore and are willing to do anything to not be told the truth.


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Riot Zephyreal

Player Support Specialist

01-11-2014
46 of 81 Riot Posts

Quote:
Originally Posted by Aerothal View Post
I will try to translate his request, as i think you are talking at each other but missing the target.
OP wants to know if Riot as a company is endorsing reddit over this very forum.
You made clear that you post more on this forum than on the sub reddit.
That's good to know.
Is the posting on either forum then a purely personal choice?
Can we expect an actual stance on the matter?
As it is right now, members of the community who prefer THIS forum here, feel abandoned because there are more red posts and answers on the sub reddit.
Are there talks about closing one or the other forum?

(i hope my interpretation is kind of correct)
I think I can answer a few of these points:
-Outside of specific job functions that require interaction with the community, most red posts are personal choice. I'm talking in this thread right now due to personal choice. I don't even have a Reddit account =P
What I mean by job function is if a Rioter wants to begin communication due to the fact that it pertains to something they are working on directly. For example, Xelnath talking about reworks. My job function is player support but this thread doesn't really address my responsibilities in that department, which is why this is a personal choice of mine.
-I don't think there will be a company-wide strictly enforced policy of where we can and can't talk about things... it would mostly just be about WHAT we can and can't talk about (NDA, standard stuff in the industry). If there is one, then maybe we can announce some stance, but until then there is none.
-I don't really use Reddit that much unless I'm linked there by someone saying "check this out!", but as far as I understand it subforums are controlled by people outside of Riot, so I'm not sure if Riot would even be able to do if we wanted to shut it down... but I'm highly doubtful there are plans of shutting down any forums of communication, whether it be Reddit, our forums, or elsewhere.


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NasusIsMyLover

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Recruiter

01-11-2014

SIGH. Let's just forget I'm here, shall we?! D=

THIS THREAD IS NOW WIZARDCRAB'S AMA.


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WizardCrab

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eCommerce Associate

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01-11-2014
47 of 81 Riot Posts

Quote:
Originally Posted by NasusIsMyLover View Post
Well WizardCrab would appear to have completely hijacked my thread ;-;

I'll see myself out =c
These threads are super dynamic. I'm just answering the questions I get. If you feel I haven't answered yours, I'm sorry. Zephyreal I think answered your question pretty well.

I think that a lot of people post to reddit because it automatically increases visibility on relevant posts. That's mostly it. But as to some sort of moderation change here, I can't really comment on it. I'm not on that team. I don't know their plans or their thoughts or whether the relevant Rioter is spending his Saturday playing Pinochle with his grandmother and therefore is not posting right now. I'm sorry I can't offer a better response.


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AnonTwo

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Senior Member

01-11-2014

Quote:
Originally Posted by Hextech Malzahar View Post
see how many times it takes to have this addressed
Why would they respond to a condecending, bias post by a ******bag.

Seriously, i bet you don't know a single good thing they did this year. You're just so focused on all the bad things they did.