When will RIOT come back to their forums?

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Lomo Cat 4

Senior Member

01-11-2014

This is beautiful. I wish there were more people like you on GD <3


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Zephyreal

Player Support Specialist

01-11-2014
34 of 81 Riot Posts

Quote:
Originally Posted by NasusIsMyLover View Post
Guys, guys, guys! Let's not lose sight of the main thread here! You can ask WizardCrab all about eCommerce later but right now I want to know why Riot has somewhat abandoned the forums and moved to Reddit instead? I know Crab has said he has more posts here than on Reddit, but that's not the case with MANY MANY other Rioters.

Why have you forsaken us? When will you be back if you ever choose to? I don't want to have to go to Reddit to get the latest news as fast as possible but that seems to be the case!

Can I get some comments on your thoughts on my main post?
I obviously can't speak for all Rioters, but I think this is largely a perception issue more than an actual issue of Riot abandoning the forums for Reddit.

Without knowing the specific reasons why it happens (honestly I don't), there are a few reasons I can think of as to why a Rioter would post on Reddit rather than the forums in any given instance:
-The most common one I believe is that the Rioter posting on Reddit is, in fact, a Redditor (is that a word?). That's probably just the main site they use to see what's going on in the community, and they are just more comfortable there. For example, I read both Reddit and the forums (forums way more often), but I prefer posting on the forums (and Twitter if that counts). Recently, I have only seen Magus post on Reddit, but I've only ever seen Morgageddon post on the forums. Xelnath and CertainlyT (to name a few) post on both. I'm also certain there are tons of Rioters who don't use either, and stick to other mediums of communication such as Twitter.
-As far as I know, there is nobody forcing a Rioter to post specifically in Reddit or the forums or any one place over the other. Comfort is a huge point, but it could be that a topic a Rioter wants to address was put up on Reddit but not on the forums. For any big topics, like the preseason 4 introduction posts, you saw the Rioters involved with those taking the initiative on both Reddit and the forums. So I highly doubt there is any sort of "I'm going to spite the forums and only post on Reddit" mindset going on here, or any managers/bosses of Rioters forcing them to stick to Reddit only.
-Maybe it's just that the Rioters that do post on Reddit are more vocal than the Rioters who prefer the forums. Again, few reasons that could account for this: The Rioters are more vocal in general... the pressure and expectations WizardCrab talked about is less so on Reddit (?), there are more Riot-response friendly topics on Reddit than the forums, etc.

To add on to WizardCrab's posts about the lack of Riot posts in the forums recently in general, I'm pretty sure he hit the mark when he was talking about how busy Riot was (and still is) starting a few months ago. We've had preseason 4, 2 events, and a 3rd event coming up... all in a matter of 3-4 months. I used to post on the forums every so often, even in joke threads or whatever, but haven't really had much time to do so. That doesn't mean we don't read the forums though (I know I make at least one visit per day).

As far as the content of the posts themselves... I do believe that on the forums there is somewhat of a sense that it would be better if subject matter experts (aka the guys who get paid to handle the content being discussed) would be the best Rioters to hold a conversation in the thread. For example, whatever merits I think I have to engage in a talk about high level gameplay, the most visible thing people will see about me when I post is: I'm Gold ranked, and I work in Player Support. Those two things aren't exactly screaming "Listen to me because I know more than everyone else" when it comes to gameplay.

Plus when it comes to things we don't have control over, like future plans, release dates, etc... It would be terrible if someone outside of the team commits that team and the LoL community to an expectation. It's like me saying Season 4 is set to start tomorrow, but I don't even work on the team that decides that, and now that team has pressure to release it tomorrow (and I'm likely getting reprimanded). There's also a few instances of when things were presented by the team that was in charge that probably could've been done with more tact and the aftermath wasn't what I would consider "sexy". But hey, as WizardCrab said, we're human and we make mistakes.

Ultimately, outside of teams who require interaction with the community as part of their job function (community team and balance team are the two that come to my mind) I don't think any Rioter is forced to post on here, Reddit, or anywhere else. Most of us probably who do post probably do so because we simply enjoy it and feel we can contribute. If those two factors aren't met for a Rioter, I wouldn't blame that Rioter at all for not posting.

I think I covered most of the concerns from my perspective, but like I said I do read the forums daily so if there is something that I feel I can contribute to, I'll try once I have more time.


PS:
Sorry for invading your Q&A WizardCrab, please continue... and don't hurt me T_T


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AnonTwo

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Senior Member

01-11-2014

Quote:
Originally Posted by NasusIsMyLover View Post
So that's it then. When people come to your house and start vandalizing it, you're just going to move to someone else's house instead of taking control of the situation?

Riot gets harassed on their own website. Instead of dishing out bans, restrictions, making posts reportable, and getting a grasp on the situation, they have decided to just say "oh **** it, let's just move back to our parent's house ala reddit?"

How does that make ANY sense?
New thread:
"RIOT'S CENSORING ME!

RITO IS OPPRESSIVE

RIOT CENSORED CAUSE THEY CAN'T HANDLE THE TRUTH"

Screwed if they do, screwed if they don't.

Plus to deal with the aftermath of that banning you'd need more moderators, which means it also costs more money to deal with.


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lightdragoon88

Senior Member

01-11-2014

Quote:
Originally Posted by sylvanas valeria View Post
@Wizard crab. Why are you changing rengar's q to such a low duration you can hold it? I know the counter play was a bit low but common. He is an assassin.


Not his area of work.


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WizardCrab

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eCommerce Associate

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01-11-2014
35 of 81 Riot Posts

Quote:
Originally Posted by Banuvan View Post
So, when you say one thing and do another thing that would constitute a lie. See why people attack Riot? So much misinformation from the actual people working on the game ( wasn't hippalaus lead person on pricing and such at the time?) and in charge of things. As a small business owner myself I don't say something to customers that could change or turn out to make me look like a liar. It's bad business and I would bleed customers if I started lying to them.

Also, about all this data. I call bull**** due to the fact that Riot only posts data that makes you guys look good. Lyte got ran off the forums for never posting data and being generally full of **** and having it proven at every turn. Either share the data or just be quiet about it. It makes you guys look like you are covering up more and more and makes you look worse and worse as a company. Not individuals ( i have nothing against you ) but the entire company looks like garbage when you do this.
Example (Not a real number because I don't have them in front of me):

What if I said that we surveyed people about which skins they liked the most or were most likely to buy, and they said rated 1350 RP skin at the highest with a 4.1 on a scale of 5, and every other skin was 3.9 or lower. People would still just call bull****. There's no way to prove this.


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WizardCrab

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01-11-2014
36 of 81 Riot Posts

Quote:
Originally Posted by Oaklen View Post
@WizardCrab Do you feel like you have to steel yourself everytime you get on the forums? Also we need more crab skins for sure.
A little bit. I love the forums but they can be rough.


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lightdragoon88

Senior Member

01-11-2014

Quote:
Originally Posted by WorstVayneMars View Post
Releasing false data is probably an action on a criminal scale and don't think Riot is some McDonald's corporation that can cover their asses with their gigantic influence.

Doesn't stop people here from saying that is what Riot does.

*Cough* Xerath Thread *Cough*




Quote:
Originally Posted by AnonTwo View Post
New thread:
"RIOT'S CENSORING ME!

RITO IS OPPRESSIVE

RIOT CENSORED CAUSE THEY CAN'T HANDLE THE TRUTH"

Screwed if they do, screwed if they don't.

Plus to deal with the aftermath of that banning you'd need more moderators, which means it also costs more money to deal with.

Can it be...someone else who can see these things happening?

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FyshinaTux

Senior Member

01-11-2014

Quote:
Originally Posted by WizardCrab View Post
Example (Not a real number because I don't have them in front of me):

What if I said that we surveyed people about which skins they liked the most or were most likely to buy, and they said rated 1350 RP skin at the highest with a 4.1 on a scale of 5, and every other skin was 3.9 or lower. People would still just call bull****. There's no way to prove this.
I think the issue, is that people are expecting 1350RP QUALITY skins for 950 RP... and complaining when Riot makes 1350 QUALITY skins for 1350 RP.

That's what I think the issue is, they want the quality, but don't want to pay for it...


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Samflash3

Senior Member

01-11-2014

Do you think there will be a way to make the community beta combine both the curent forum and the reddit forum? One thing i'll miss (if the reddit forum kicks in) is the ability to share images as well as see the posts in detail. Reddit's font sucks and is very small. Sure it ay be cool for smartphones and what not but for PC's , i actually hate it.


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WizardCrab

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eCommerce Associate

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01-11-2014
37 of 81 Riot Posts

Quote:
Originally Posted by AntiMage II View Post
A "change of strategy" doesn't change the fact that the community was mislead from initial promises made by Riot; irrespective of whether or not it was planned at the time.
I agree, which is why, for instance, we refunded everybody who ever bought a limited edition skin that we re-released.