Help Please, I can't install the game :(

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Patrick10048

Junior Member

05-21-2013

Hey guys, I need help ASAP..

So I downloaded the game a while back and have been playing it fine until the most recent update with the Item Customization in the profile and all the nerfs on the summoners. During that update I accidentally closed the window causing the game to crash because it was closed mid-update.. This was fine.. I completely uninstalled the game and deleted everything LoL-related from my Finder. Since then I haven't been able to even install it again..

Basically the window opens, the game does its first update, it gets to 99% and then it comes up with this: "Unspecified error occurred. Please check the logs for more information"

It gives me the option to "Continue" or "Send Logs".

I sent the logs and this is what it gave me..

( DEBUG)[11:18:07.000] HRESULT RADS::UserKernel::Application::Run(): Terminating after SelfUpdate.
( DEBUG)[11:18:07.000] static void RADS::User:radisLogger::Shutdown(): Dradis shutdown received
( DEBUG)[11:18:07.000] void RADS::User::ManagedFileHelper::Release():
( DEBUG)[11:18:07.000] HRESULT RADS::UserKernel::Application::Run(): Returning 0x00000000
( DEBUG)[11:18:07.000] RADS::Common::ErrorMessageMap::ErrorMessageMap(): locale: en_US
( USER)[11:18:07.000] int Riot::GameMain(int, const char **): Unspecified error occurred. Please check the logs for more information.


Please Help


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Patrick10048

Junior Member

05-21-2013

If it is any help, the update crashes when it is working on a file called Cg


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Dannamoth

QA Analyst

Follow Dannamoth on Twitter

05-21-2013
1 of 1 Riot Posts

Could you post the entire set of logs in your folder? you can attach them to your post. If it gives you an issue with uploading them you can rename them to .txt.


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Spectrum Lantern

Junior Member

05-24-2013

need help with the same situation
here i my log
( USER)[19:00:57.000] int Riot::GameMain(int, const char **): LoLLauncher version 1.0.1.25 (RELEASE)
( DEBUG)[19:00:57.000] int Riot::GameMain(int, const char **): Command:
( DEBUG)[19:00:57.000] RADS::API::Impl::Main::Main(HRESULT &): User kernel is running, attempting connection.
( DEBUG)[19:00:57.000] RADS::API::Impl::Main::Main(HRESULT &): Using WinSock to attempt connection
( DEBUG)[19:00:57.000] RADS::API::Impl::Main::Main(HRESULT &): Connected to kernel successfully
( DEBUG)[19:00:57.000] HRESULT RADS::Common::ReleaseManifest::Load(const std::string &, const BOOL *const): ("/Users/javiergarcia/Desktop/League of Legends.app/Contents/LOL/RADS/projects/lol_launcher/releases/0.0.0.72/releasemanifest")
( DEBUG)[19:00:57.000] HRESULT RADS::Common::ReleaseManifest::Load(const std::string &, const BOOL *const): Succeeded
( DEBUG)[19:00:57.000] void RADS::API::Impl::RuntimeEnvironment::GenerateFileM ap(): start building file map
( DEBUG)[19:00:57.000] void RADS::API::Impl::RuntimeEnvironment::GenerateFileM ap(): done building file map
( DEBUG)[19:00:57.000] RADS::API::Impl::Main::Main(HRESULT &): Successfully determine runtime environment
( DEBUG)[19:00:57.000] virtual void RADS::UserKernelProtocol::ToUserKernel::Send::SetL ogParametersRequest(const DWORD, const DWORD, const UINT): (0, 0x00000000, 3)
( DEBUG)[19:00:57.000] const Shard *ShardManager::GetShardByPatcherRegionAndAirClient Config(const std::string &, const std::string &) const: Matched 'NA'|'lol_air_client_config_na' -> 'na_shard'
( DEBUG)[19:00:57.000] virtual void RADS::UserKernelProtocol::ToUserKernel::Send::Enum erateInstalledProjectReleasesRequest(const DWORD, const DWORD, const std::string &): (0, 0x00000001)
( DEBUG)[19:00:57.000] HRESULT AirClientShardUpdate::<anonymous namespace>::Perform(DWORD, std::string &, bool &): no shard file found
( DEBUG)[19:00:57.000] void InitConfig(): shard na_shard
( DEBUG)[19:00:57.000] const Shard *ShardManager::GetShardByPatcherRegionAndAirClient Config(const std::string &, const std::string &) const: Matched 'NA'|'lol_air_client_config_na' -> 'na_shard'
( DEBUG)[19:00:57.000] HRESULT RADS::Localization::LocalizedStrings::Load(API::IM ain &, const std::string &, const std::string &, const std::string &): en_US/na_region
( DEBUG)[19:00:57.000] bool <anonymous namespace>::SetSystemLocale(const std::string &): Previous locale: C
( DEBUG)[19:00:57.000] HRESULT RADS::Localization::<anonymous namespace>::LoadTRA(RADS::API::IMain &, std::string &, std::map<std::string, std::string> &, bool): Failed to find translation file "unknown_region_en_US.tra"
( DEBUG)[19:00:57.000] HRESULT RADS::Localization::<anonymous namespace>::LoadTRA(RADS::API::IMain &, std::string &, std::map<std::string, std::string> &, bool): Failed to find translation file "NA_en_US.tra"
( DEBUG)[19:00:57.000] HRESULT RADS::Localization::<anonymous namespace>::LoadTRA(RADS::API::IMain &, std::string &, std::map<std::string, std::string> &, bool): Failed to find translation file "na_region_en_US.tra"
( DEBUG)[19:00:57.000] HRESULT RADS::LoLLauncher:etectAndFixUnsafeInstall::RunC heck(RADS::Localization::LocalizedStrings &): Checking for unsafe install(s)
( USER)[19:00:57.000] HRESULT RADS::LoLLauncher:etectAndFixUnsafeInstall::RunC heck(RADS::Localization::LocalizedStrings &): Detected potentially unsafe install(s), launching Riot_SafetyCheck. This will require admin elevation.
( DEBUG)[19:00:57.000] void FxPlayerTiny::LoadFont(LPCSTR, LPCSTR): Microsoft YaHei, gfxfontlib.gfx
( DEBUG)[19:00:58.000] virtual SInt RADS::GFxRADS::File::Read(UByte *, SInt): API::IFile: Attempt to read past end of file.
( DEBUG)[19:00:58.000] virtual SInt RADS::GFxRADS::File::Read(UByte *, SInt): API::IFile: Attempt to read past end of file.
( DEBUG)[19:00:58.000] const Shard *ShardManager::GetShardByPatcherRegionAndAirClient Config(const std::string &, const std::string &) const: Matched 'NA'|'lol_air_client_config_na' -> 'na_shard'
( DEBUG)[19:00:58.000] const Shard *ShardManager::GetShardByPatcherRegionAndAirClient Config(const std::string &, const std::string &) const: Matched 'NA'|'lol_air_client_config_na' -> 'na_shard'
( DEBUG)[19:00:58.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: @@@[C++ -> Flash]@@@ Main::init
( DEBUG)[19:00:58.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ------------------------------- ABOUT TO LOCALIZE
( DEBUG)[19:00:58.000] RADS::Common::HTTPConnection::HTTPConnection(HRESU LT &, const std::string, unsigned short, int, bool, const char *): (http://ll.leagueoflegends.com)
( DEBUG)[19:00:58.000] HRESULT RADS::Common::HTTPConnection::Connect(): (http://ll.leagueoflegends.com)
( DEBUG)[19:00:58.000] HRESULT RADS::Common::HTTPConnection::GetFile(const std::string &, const std::string &, RADS::Common::IGetFileProgressCallback *const, const bool, const bool, bool, std::vector<char> *): ("/pages/launcher/na", "", NO_RETRY, 0x00000000)
( DEBUG)[19:00:59.000] HRESULT RADS::Common::HTTPConnection:isconnect(): ()
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ScreenMain::[constructor]
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ScreenRegional::[constructor]
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ScreenOptions::[constructor]
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ScreenMessageBox::[constructor]
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ? delete Main.root.onEnterFrame: true
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ViewRoot::init
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ScreenMain::init
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ScreenMain::init -> end function
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ScreenOptions::init
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ScreenRegional::init
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ScreenMessageBox::init
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ScreenRegional:opulate
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ComboBox:opulateList
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ComboBoxRegion::selectItem
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ComboBox:opulateList
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ComboBox::selectItem
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ComboBox::selectItem
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ComboBoxRegion::selectItem
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ComboBox:opulateList
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ComboBox::selectItem
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ComboBox::selectItem
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ComboBox::selectItem
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ViewRoot::updateServerStatus -> [aCode=0, aMessage=undefined]
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ViewRoot::localize
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ScreenMain::localize
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ViewRoot::updateServerStatus -> [aCode=0, aMessage=undefined]
( DEBUG)[19:01:00.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: @@@[Flash -> C++]@@@ Main::startUpdate
( DEBUG)[19:01:00.000] bool AgreementManager::ShowAgreements(): No updates detected, not displaying agreements.
( DEBUG)[19:01:00.000] Update::Update(boost::shared_ptr<RADS::API::IMain> &, const std::string &, const std::string &, const std::string &, RADS::LoLLauncher::ProgressBarDisplayManager *, const bool, const std::string &, bool, int): reloadConfigFiles: 0, gameVersionsToKeep: 0
( DEBUG)[19:01:00.000] Riot::uint32 Update::ThreadProc(): ()
( DEBUG)[19:01:00.000] virtual void RADS::UserKernelProtocol::ToUserKernel::Send::Upda teProjectRequest(const DWORD, const DWORD, const std::string &): (0, 0x00000002, lol_air_client)
( DEBUG)[19:01:00.000] virtual SInt RADS::GFxRADS::File::Read(UByte *, SInt): API::IFile: Attempt to read past end of file.
( DEBUG)[19:01:00.000] virtual SInt RADS::GFxRADS::File::Read(UByte *, SInt): API::IFile: Attempt to read past end of file.
( DEBUG)[19:01:01.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: @@@[C++ -> Flash]@@@ Main:nHTTPResponse
( DEBUG)[19:01:01.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ViewRoot::updateServerStatus -> [aCode=1, aMessage=undefined]
( DEBUG)[19:01:01.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: ViewRoot::updateNews
( DEBUG)[19:02:08.000] virtual void RADS::UserKernelProtocol::ToUserKernel::Send::Upda teProjectRequest(const DWORD, const DWORD, const std::string &): (0, 0x00000003, lol_air_client_config_na)
( DEBUG)[19:02:08.000] HRESULT Update::UpdateAirClientConfiguration(RADS::API::IM ain &, std::string &, DWORD &): Copying file ("/Users/javiergarcia/Desktop/League of Legends.app/Contents/LOL/RADS/projects/lol_air_client_config_na/releases/0.0.0.40/deploy/lol.properties", "/Users/javiergarcia/Desktop/League of Legends.app/Contents/LOL/RADS/projects/lol_air_client/releases/0.0.0.62/deploy/bin/lol.properties", FALSE)
( DEBUG)[19:02:08.000] virtual void RADS::UserKernelProtocol::ToUserKernel::Send::Upda teSolutionRequest(const DWORD, const DWORD, const std::string &, const std::string &): (0, 0x00000004, lol_game_client_sln, en_US)
( ERROR)[20:03:31.000] HRESULT Update::InstallLatestSolutionRelease(const std::string &, const std::string &, RADS::API::IMain &, DWORD &): UpdateSolution completed but returned failure
( ERROR)[20:03:31.000] HRESULT Update::UpdateSolution(const std::string &, const std::string &, RADS::API::IMain &, DWORD &): InstallLatestSolutionRelease failed
( ERROR)[20:03:31.000] Riot::uint32 Update::ThreadProc(): Failed to install latest game client.
( DEBUG)[20:03:31.000] Riot::uint32 Update::ThreadProc(): Completed with m_hr = 0x80004005
( DEBUG)[20:03:31.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: @@@[C++ -> Flash]@@@ Main::displayError
( DEBUG)[20:03:31.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: @@@[C++ -> Flash]@@@ Main:nTaskComplete
( DEBUG)[20:03:31.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: Update failed!
( DEBUG)[20:03:31.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: @@@[C++ -> Flash]@@@ Main::displayError
( DEBUG)[20:03:31.000] Update::~Update(): ()
( DEBUG)[20:20:49.000] virtual void FSCommandHandler::Callback(GFxMovieView *, const char *, const char *): FlashTrace: @@@[Flash -> C++]@@@ Main:penURL(url=http://na.leagueoflegends.com/node/4490)
( DEBUG)[20:25:15.000] int Riot::GameMain(int, const char **): left main loop
( DEBUG)[20:25:15.000] int Riot::GameMain(int, const char **): returning


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Patrick10048

Junior Member

06-01-2013

Quote:
Originally Posted by Dannamoth View Post
Could you post the entire set of logs in your <RADS> folder? you can attach them to your post. If it gives you an issue with uploading them you can rename them to .txt.
here are my logs

Attached Files
File Type: log rads_lol_launcher.log (10.2 KB, 12 views)
File Type: txt rads_user_kernel.txt (357.4 KB, 45 views)
File Type: txt rads_user_kernel1.txt (482.1 KB, 51 views)
File Type: txt rads_user_kernel2.txt (141.8 KB, 19 views)
File Type: txt rads_user_kernel3.txt (190.2 KB, 57 views)
File Type: txt rads_user_kernel4.txt (809.5 KB, 81 views)

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Patrick10048

Junior Member

06-01-2013

there are others but they took too long to upload..


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Patrick10048

Junior Member

06-01-2013

Here are my system specs if it helps:

MacBook Pro
13-Inch, Mid 2012

Processor 2.5 GHz Intel Core i5
Memory 4 GB 1600 MHz DDR3
Graphics Intel HD Graphics 4000 384 MB
Software Mac OS X Lion 10.7.5 (11G63)

As I said, the game worked perfectly for me before the Item set update, I got my account to level 12 from scratch using this MacBook so I don't see what the problem is because I am pretty computer-literate and have tried everything to fix this.. Please help guys..


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Dataslave

Adjudicator

06-01-2013

From what I can tell by looking at your logs, the error is network related. One of the larger files gets corrupted between Riot and you (probably because of your ISP, but there are other causes like security software and your router).

I assume you have tried repairing, and re-installing more than once. At this point I'd recommend taking your laptop to someone else's house, preferably with a different internet provider. Reinstall there.


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Patrick10048

Junior Member

06-02-2013

Dataslave I hope you are right! Would this also mean that I will need to go to someone elses house to download updates too?


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Dataslave

Adjudicator

06-02-2013

Quote:
Originally Posted by Patrick10048 View Post
Dataslave I hope you are right! Would this also mean that I will need to go to someone elses house to download updates too?
Well if you can confirm that it works fine on another network connection, then we can try fixing your network connection. It could be your ISP, your router, security software, bad wifi connection, lots of issues. Once the problem is identified and fixed, you should be fine.


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