Mac Issue Resolved - Full Details Here

First Riot Post
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RiotCochese

Associate Producer

05-25-2013
1 of 1 Riot Posts

Today we pushed out a small banner change to the patcher. What we didn't know at that time, was that we had queued up new patching code for the Mac, and inadvertently pushed that out.

As a result, Mac players could not load into a game. We have since rolled back that change, but it took us roughly 4 hours to figure out what happened, and how to address it. We cannot go back and retroactively give LP to players that lost, or retroactively forgive losses. This was a painful lesson, and an unacceptable player experience. We’ll be retroactively looking at this incident and establishing new safety measures and processes to ensure this type of thing doesn’t happen again.

Humbly yours,
Riot Cochese


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JabbaClown

Senior Member

05-25-2013

noice


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KooHooP

Senior Member

05-25-2013

How about a compensation event like bonus IP?

(EDIT: I know you've done it before. You gave everybody 3 games of bonus IP because your servers were temporarily down last month.)

And if we get banned by leaver buster, just appeal it for anybody on macs?

(EDIT: About my second request, just look for games left on 5-25-2013 and excuse them from any punishment)


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noteventhatgood

Member

05-25-2013

hsssssssssssssssssssss

i dont play on mac like some filthy casual, but u could pay us back by not patching that skin glitch


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Jamaree

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Senior Member

05-25-2013

Out of nowhere question, who does left and right clicking work on Macs?


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Xedrox

Senior Member

05-25-2013

pc all the way mac sucks


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Duckin Sicks 2

Senior Member

05-25-2013

Nerf Wukong 2013


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Renaito Yuujou

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Senior Member

05-25-2013

That's unfortunate, but congrats on finding it and fixing it so quickly.


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Better Ban Sona

Senior Member

05-25-2013

We demand compensation! Kog Maw nude pics where?!?

(I'm not even on a mac)


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StariaL

Junior Member

05-25-2013

YAY. So glad I can start playing again! Thanks for fixing the problem as quickly as you could!


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