How to: Install LoL | Find System Specifications | Find Error Logs | Report a Bug

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Dataslave

Adjudicator

03-14-2013

Minimum System Requirements for LoL


How to Install LoL
1) Download the League of Legends NA.dmg disk image.
2) Open the League of Legends NA.dmg disk image.
3) You will see a window with a Ryze background, a League of Legends.app file, and a shortcut to your Applications folder.
4) Drag the League of Legends.app file and drop it on the Applications folder shortcut. Wait for the copy to finish.
5) Click on the Ryze picture, then hit cmd+e to eject the disk image.
6) Open your Applications folder.
8) Open League of Legends.

** Just a note that apparently you shouldn't pin the application to your dock, as it can cause issues **

How to find your System Specifications:
Model iMac 27-inch, Late 2009
Processor 2.8 GHz Intel Core i7
Memory 8 GB 1067 MHz DDR3
Graphics ATI Radeon HD 4850 512 MB
Software OS X 10.8.3 (12D78)

- Click on the  in the upper left corner of your screen, and then click on About This Mac.
- If you are running Lion (10.7) or greater, click on System Information. You can now copy and paste, line by line, all of the system information from this screen.
- If you are running Snow Leopard (10.6.8), click on More Information. The main page has the Model, Processor, Memory. You'll have to click on Graphics/Displays on the left to find the Graphics (Chipset Model & VRAM), and click on Software on the left to find the Software (System Version).

How to find your Error Logs:
There are several types of error logs that may be helpful in tracking down your issue. If you are having issues with the game itself, you want to post your Game Logs. If you are having network errors in-game, you want to post your Network Logs as well. If you are having trouble with the patching the game, or basically anything before you click on the "Play" button in the patcher, post your Launcher Logs. If you're having trouble with the LoLClient (Chat, Store, Login, Profile, Matchmaking), post your LoLClient Logs. If you're having trouble with Maestro errors, post your Maestro Logs. If you're having more in-depth crashing problems, you may want to post your OS Crash Logs.

Once you find your logs, please don't put them inline in the body of your post. Instead, attach them as files. Also, do not include 10 different copies of your Game Logs, unless each copy exhibits your error. Instead try to match the timestamp of the log to when you had your error.

If you're a power user, you may be more comfortable with the instructions here.

Finding your Game and Network Logs:
- Open your Applications folder in Finder.
- Navigate to your copy of League of Legends.
- Right click (control click) on League of Legends, and click Show Package Contents.
- Double click on the Contents folder.
- Double click on the LOL folder.
- Double click on the Logs folder. The Game - R3dLogs folder contains your game logs, and the Network folder contains your Network Logs. Double click on the folder you want, and find the file with the correct timestamp.

Finding your Launcher/Patcher Logs:
- Open your Applications folder in Finder.
- Navigate to your copy of League of Legends.
- Right click (control click) on League of Legends, and click Show Package Contents.
- Double click on the Contents folder.
- Double click on the LOL folder.
- Double click on the RADS folder.
- The rads_lol_launcher.log file and the rads_user_kernel.log file are your launcher logs.

Finding your LoLClient Logs:
- Open your Applications folder in Finder.
- Navigate to your copy of League of Legends.
- Right click (control click) on League of Legends, and click Show Package Contents.
- Double click on the Contents folder.
- Double click on the LOL folder.
- Double click on the RADS folder.
- Double click on the projects folder.
- Double click on the lol_air_client folder.
- Double click on the releases folder.
- There are a series of folders names after version numbers here. Double click on the folder with the highest version number.
- Double click on the deploy folder.
- Double click on the bin folder.
- Double click on the logs folder.
- There are a series of files here that start with LoLClient and end with a date and time stamp. These correspond to when you last logged onto the platform.

Finding your Maestro Logs:
- Open your Applications folder in Finder.
- Navigate to your copy of League of Legends.
- Right click (control click) on League of Legends, and click Show Package Contents.
- Double click on the Contents folder.
- Double click on the LOL folder.
- Double click on the RADS folder.
- Double click on the projects folder.
- Double click on the lol_launcher folder.
- Double click on the releases folder.
- There are a series of folders names after version numbers here. Double click on the folder with the highest version number.
- Double click on the deploy folder.
- There maestro-game_client.log file and maestro-server.log file are your Maestro logs.

Finding your OS Crash Logs:
- Hit cmd+space to bring up a Spotlight search window in the upper-right corner of your screen.
- Type in Console. When its found the program, select and run it.
- On the left hand column, under Diagnostic and Usage Information, under User Diagnostic Reports, you may see some files that look like this:
---- Launcher Crash Log - LoLLauncher_month-day-number_Computername.crash
---- Game Client Crash Log - LeagueofLegends_2013-month-day-number_Computername.crash
- You will have to rename these files before they can be posted to the forums. Simply add a .txt to the end of the filename.


How to Submit Feedback:
Similar to submitting a bug report, if you would like to provide feedback on the the mac client in general, and offer suggestions, please do a quick scan of the forums to see if the subject has already been created. If so, feel free to post your feedback in that thread and talk with your fellow Mac player about the client!

If you cannot find a thread discussing what you would like to provide feedback on, feel free to post a thread about it!

Where should I report my bug?
If your bug applies to all platforms, please post it in the Bug Reports forum:
If your bug applies to the Public Beta Environment client, please post it in the Public Beta Environment forum:
If you're using the iLoL client, please post about it in the iLoL Support forum:

If your bug is specific to the Live Mac Client, please follow these instructions:

Before filing your bug report:
Check the forums, and see if the bug has already been reported. If so, please post to the existing thread to help consolidate feedback. Include your system specifications and logs, as well as any details that differ from the original poster's issue.

If you do not see a post describing the issue you're experiencing, first try to replicate your bug. Restart the client and/or your computer, and try to keep track of the steps you took to reproduce the bug. Bugs that are repeatable are easier to track down. Once you've tried to replicate the bug, post a new thread about it (regardless of if you succeeded or not).

Bug Report Format:

Post Title:
The title of your post should be in the following format:

Post Title: [Location][Severity][Title]

Location:
[Platform] – Any issue you’ve discovered related to logging in, activity while logged in, or anything else done while outside of the game
[Game] – Any issue you’ve discovered while playing a game of League of Legends

Severity:
[Critical] – This causes significant negative impact on player experience and should be fixed as soon a possible as it greatly inhibits game play
[Major] – This bug contributes to a negative player experience but does not prevent the game from being played
[Minor] – Any bug you find that does not have an impact on gameplay but still is not intended.

Title:
A brief description of the issue you've discovered

Body:
The body of your post should provide the following:
- a detailed description of the bug
- a list of steps that can be taken to reproduce the bug
- your system specifications
- any other information that may pertain to your bug (If you're having connection issues, are you running a firewall? etc.)

If you think providing your error logs will help track down your bug, please provide them as attached files. If you think a screenshot will help explain your problem, press command+shift+3 to take a screenshot of the entire screen. For screenshots outside of the game, press command+shift+4, then press space, then click on the window to take a screenshot of the entire window.


Example of a bad bug report:
Original Poster - The game crashes when I ping.
Reply - I have this error too! Riot sucks!

Example of a good bug report:
Post Title: [Game][Critical] Multiple pings crash the client

Description:
If I ping multiple times in rapid succession, the client crashes. This happens only with the 4 new ping types (On My Way, Missing Enemy, Danger, Assist Me) and only using the radial menu. It does not happen with using the keybindings for the same pings. It does not happen when using the old style pings (Retreat, Alert).

Reproduction Steps:
1. I use [Alt][MB1] to bring up the radial ping menu.
2. Keeping [MB1] held down, I drag my cursor over a ping type.
3. I let go of [MB1].
4. Repeat steps 1-3 in rapid succession.
5. The game will crash after 4 or 5 pings.

System Specifications:
Model iMac 27-inch, Late 2009
Processor 2.8 GHz Intel Core i7
Memory 8 GB 1067 MHz DDR3
Graphics ATI Radeon HD 4850 512 MB
Software OS X 10.8.3 (12D78)

Error Logs: (These should be attached as files, not pasted into the body of your post)


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Dataslave

Adjudicator

03-16-2013

You know, I wish I had discovered this page before taking the time to write the original post.

Here's Riot's official Mac tech support page, and its a gem: https://support.leagueoflegends.com/...Support-Launch

There's also a few pages not linked from that one that are mac specific, poke around and you'll find them.

Someone really needs to update the stickies at the top. At the very least, a link to this technical support page needs to be provided, and information instructing users on how to file a proper bug report should be created (be it via these forums, or the support ticket system).

Ideally, someone needs to update the tech support page to provide the mac installation instructions, how to find your system specifications, and how to find your OS crash logs.


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CU The Boss

Junior Member

03-26-2013

well i was in a division change match, from 3 i had lost 1 and had 2 more matches to play to change division, i started the match we were picking champions and then this message appears. "There was an error connecting with Maestro. League of Legends will now exit. Please try restarting the client." and it took me out of the game and automatically took me to 7th position of the current division making me lose the match automatically so well i want to know why this happens cause is not fair to lose like that when it is really hard to change division.

any suggestions? please


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Dataslave

Adjudicator

03-26-2013

Quote:
Originally Posted by GranLoboNegro View Post
well i was in a division change match, from 3 i had lost 1 and had 2 more matches to play to change division, i started the match we were picking champions and then this message appears. "There was an error connecting with Maestro. League of Legends will now exit. Please try restarting the client." and it took me out of the game and automatically took me to 7th position of the current division making me lose the match automatically so well i want to know why this happens cause is not fair to lose like that when it is really hard to change division.

any suggestions? please
I've personally only experienced this error when leaving the launcher open for half an hour or so in the background, and then only rarely.

Can you start a new thread devoted to this issue, and post your system specs and maestro logs?


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yhyD

Junior Member

03-28-2013

title:LOL Launcher can't launch
there's no crash report, But there is a log showed at every time i trying.
"Dock[186]: no information back from LS about running process"
i had relaunch finder or restart computer, it's doesn't work


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TheDoubleAug5th

Junior Member

06-01-2013

[Game][Critical]Game will not start after selection of champion

Description: Two or Three weeks back I attempted to play a game with friends, after the 'select a champion window' it still goes to the normal character loading window, but 2-3 seconds after it goes there the Mac client (But only the game, not the launcher) closes down with a bugsplat error. This has persisted through the past few updates, and I don't have any steps to reproducing this other than this itself.

System specifications:
Model:Macbook Pro 15-inch, Mid 2012
Processor: 2.3 GHz Intel Core i7
Memory: 4 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GT 650M 512 MB
Software Mac OS X Lion 10.7.5 (11G63b)

Attached Files
File Type: txt LeagueofLegends_2013-05-13-005546_Macaulays-MacBook-Pro.txt (42.6 KB, 158 views)

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Dataslave

Adjudicator

06-01-2013

Quote:
Originally Posted by TheDoubleAug5th View Post
[Game][Critical]Game will not start after selection of champion

Description: Two or Three weeks back I attempted to play a game with friends, after the 'select a champion window' it still goes to the normal character loading window, but 2-3 seconds after it goes there the Mac client (But only the game, not the launcher) closes down with a bugsplat error. This has persisted through the past few updates, and I don't have any steps to reproducing this other than this itself.

System specifications:
Model:Macbook Pro 15-inch, Mid 2012
Processor: 2.3 GHz Intel Core i7
Memory: 4 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GT 650M 512 MB
Software Mac OS X Lion 10.7.5 (11G63b)
You're using iLoL, the unofficial client. If you'd like tech support with this, you're better off visiting their forums. If you can reproduce your error with the official client, I'd be happy to help


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alphaiL

Junior Member

08-04-2013

i have done all the steps to download leauge but i keep getting the unspecifed error when patching. today it stoped at 99%. please help ilol id down right now and riot one doesnt work for me =(


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Crat02

Junior Member

09-09-2013

Here are my logs. I could only find the user_kernel, but not the other one. It doesn't appear in the folder. Ive tried re-downloading the game but that doesnt work either. I tried repairing but it doesnt work either. Please help, I cant play the game.

Attached Files
File Type: log rads_user_kernel.log (15.0 KB, 82 views)

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sevenzgame

Recruiter

02-14-2014

I don't know what this means when i try to open LOL it tells me (League of Legends cannot run from the DMG. Please select an install location for League of Legends.)