Is there anything I can do about this?

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origamidude96

Junior Member

02-06-2013

My account was used and my refunds were used up (someone purchased Fiddlesticks and then refunded him) and I just noticed this recently. I wanted to purchase Steel Legion Lux, but now I can't.


Roxanne88 (League of Legends Player Support)
Feb 05 23:56 (PST)

Greetings Summoner,

I wouldn't mind giving you another refund it's just that my hands are tied up by the company policy unfortunately, I am unable to provide you with additional refund tokens. Each account is limited to a total of three, one-time use refund tokens. Once your refund tokens have been used up, we are not able to restore them.

This feature was developed to give Summoners a chance to exchange content they regretted buying – but we had to limit the number of refunds we could reasonably grant within the game.

Previews for skins and champions can be found in the Announcements section of our Forums and are also available through our Champion Spotlight videos. If you are having trouble with a champion I suggest searching for a guide or trying builds in custom games or in Co-Op vs AI. The free-to-play Champion Rotations are also a great way to try out a new champion and see if they are to your liking. If you feel a champion is a little weak or too strong, remember that we work to make frequent balance adjustments where they are needed. If you have some suggestions regarding a specific champion, please leave comments in our Champion Feedback Forum:

NA Champion Feedback: http://na.leagueoflegends.com/board/...isplay.php?f=4

EU West Champion Feedback: http://euw.leagueoflegends.com/board...isplay.php?f=7

EU Nordic & East Champion Feedback:http://eune.leagueoflegends.com/boar...isplay.php?f=7

If you have any additional questions please contact me again.

For more information regarding our Refund Policy, please see the following Article on our Support Site:

https://support.leagueoflegends.com/...-refund-policy

Home is where the heart is,
Roxanne88
Riot Games Player Support Specialist



Feb 05 12:04 (PST)

I purchased Elise but 3 or 4 days ago, when alas I noticed that she was now on sale. I went onto my account in order to refund the purchase so that I could refund the purchase, as I had only used two of my refund tokens, when I noticed that someone had gone on my account and refunded my fiddlesticks purchase. Because of this I'm not able to get my RP back in order to buy steel legion lux. Unfortunately, with the refund I would be only at 959 RP, slightly below the 975 required. This was very frustrating for me as I have almost put $100 into this game over the period of just a few months. What I am asking for is to possibly get refunded this refund token, as this action was not done by me on my account, and I did not even notice it until now, when I needed it. Provided that you are able to do that, I would be even more than grateful if you would be able to give me 16 RP so that I would be able to buy this incredible skin. Thanks for reading this!


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ChampOfFury

Senior Member

02-06-2013

Quote:
Originally Posted by origamidude96 View Post
My account was used and my refunds were used up (someone purchased Fiddlesticks and then refunded him) and I just noticed this recently. I wanted to purchase Steel Legion Lux, but now I can't.


Roxanne88 (League of Legends Player Support)
Feb 05 23:56 (PST)

Greetings Summoner,

I wouldn't mind giving you another refund it's just that my hands are tied up by the company policy unfortunately, I am unable to provide you with additional refund tokens. Each account is limited to a total of three, one-time use refund tokens. Once your refund tokens have been used up, we are not able to restore them.

This feature was developed to give Summoners a chance to exchange content they regretted buying but we had to limit the number of refunds we could reasonably grant within the game.

Previews for skins and champions can be found in the Announcements section of our Forums and are also available through our Champion Spotlight videos. If you are having trouble with a champion I suggest searching for a guide or trying builds in custom games or in Co-Op vs AI. The free-to-play Champion Rotations are also a great way to try out a new champion and see if they are to your liking. If you feel a champion is a little weak or too strong, remember that we work to make frequent balance adjustments where they are needed. If you have some suggestions regarding a specific champion, please leave comments in our Champion Feedback Forum:

NA Champion Feedback: http://na.leagueoflegends.com/board/...isplay.php?f=4

EU West Champion Feedback: http://euw.leagueoflegends.com/board...isplay.php?f=7

EU Nordic & East Champion Feedback:http://eune.leagueoflegends.com/boar...isplay.php?f=7

If you have any additional questions please contact me again.

For more information regarding our Refund Policy, please see the following Article on our Support Site:

https://support.leagueoflegends.com/...-refund-policy

Home is where the heart is,
Roxanne88
Riot Games Player Support Specialist



Feb 05 12:04 (PST)

I purchased Elise but 3 or 4 days ago, when alas I noticed that she was now on sale. I went onto my account in order to refund the purchase so that I could refund the purchase, as I had only used two of my refund tokens, when I noticed that someone had gone on my account and refunded my fiddlesticks purchase. Because of this I'm not able to get my RP back in order to buy steel legion lux. Unfortunately, with the refund I would be only at 959 RP, slightly below the 975 required. This was very frustrating for me as I have almost put $100 into this game over the period of just a few months. What I am asking for is to possibly get refunded this refund token, as this action was not done by me on my account, and I did not even notice it until now, when I needed it. Provided that you are able to do that, I would be even more than grateful if you would be able to give me 16 RP so that I would be able to buy this incredible skin. Thanks for reading this!
I think you are forgetting you aren't the only person on this planet.
if they gave you a boost in RP or a refund that would mean that they would have to give every single person that has ever played this game a refund.


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Raptamei

Senior Member

02-06-2013

Sure. You have been hacked just so the hacker could refund your Fiddlesticks. Sure. Right. Totally believable.


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origamidude96

Junior Member

02-06-2013

Quote:
Originally Posted by Raptamei View Post
Sure. You have been hacked just so the hacker could refund your Fiddlesticks. Sure. Right. Totally believable.
That's far from the only thing that was done. I had runes that were combined, and games that were played and all lost. I wouldn't care, it's just that this inhibits me from purchasing a skin I had wanted to get. Yeah, I understand that I don't get special treatment, it's just really frustrating. I acknowledge that it's more my fault than anybody else's. If there's anything I can do to prove it and just get 487 RP, I gladly well. If not, oh well.