#4652745 Missing Content/RP

First Riot Post
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Ebynfel

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Recruiter

12-30-2012

Seriously? That's stupid. I'd re ticket it. dont let it drop.


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kinbountykin

Senior Member

12-30-2012

Bump, I'm SO freaked out


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Bambinator34

Junior Member

12-30-2012

I really wonder what the hell is up with Riot support... never seen them go this long without SOME kind of response.


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Ebynfel

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Recruiter

12-30-2012

Well, It's happening during "Pre Season" I think they choose the holidays to take their breaks. Unfortunately, so do the rest of us. But in all honesty, there's a lot of stuff with so little resposne it seems almost as if noone's manning the shop.


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kinbountykin

Senior Member

12-31-2012

Seeing as I just lost $25 worth of skins AND champs i bought with *ip* them taking a holiday is SOOoooo not an excuse. That said, I just put in my ticket and I pray/hope it's speedy and resolved when I wake up I bought my stuff around the 21st/22nd, for what it's worth. Much like the OP.


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MetaKillacrazy

Member

12-31-2012

I made sure to send mine to billing. I have worked with gaming companies similar to this before And i know from exp billing gets top priority in the ticket system.


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Aregionius

Senior Wrenchman

12-31-2012

Hey guys,

I've seen a couple of these reports now. We've noted the Dec 20+ purchase vanishing issues to Riot Staff previously, but I'll make sure this gets bumped up on the review list again.

Unfortunately as noticed, because of the holidays, there is a significantly higher player base and a reduced staff to handle all of the support requests, so there will be a bit of a delay.

If you've had bad responses like the one Meta received, please make sure you resubmit your support request, and you can track the progress of your ticket by logging in at http://support.leagueoflegends.com at any time.


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Ebynfel

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Recruiter

12-31-2012

Thank you Aregionius. I'm going to add here i got a response, and am no longer missing three of the champions.

I now am only missing 3 items, 2 of which are skins. I wouldnt be as worried but the skins are both limited availability in Festive Maokai and Firefighter Tristana. And the only champion I am still missing is Vi.

So in summation:
Rengar, Kha Zix and Zyra have been returned to me. I responded to support's response and let them know, hopefully those other items still come back my way.


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dArtagnan

Player Support Specialist

12-31-2012
1 of 2 Riot Posts

Hey Ebynfel!

Our wonderful Wrenchmen have forwarded this thread to me and brought it to my attention. At the moment, I cannot speculate on any information, but please provide your Ticket Number. I will personally investigate this ticket and take the appropriate steps.

If I can help you in any way Ebynfel, I will. I promise you that. That goes for any and all Summoner who writes into us here in Player Support.

I look forward to your reply!


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MetaKillacrazy

Member

12-31-2012

http://support.leagueoflegends.com/tickets/4665220

Mostly solved still need neon strike vi last I checked.


although glad to see there is a red out there =)