What's with the weird lag/delay when logging into the client?

First Riot Post
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AdventHawk7

Senior Member

11-22-2012

Is this a known issue or should this be addressed in help/support?


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Merc

Senior Member

11-22-2012

Having same problem, I have to exit and re-log in just to get in now.


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AdventHawk7

Senior Member

11-24-2012

Client login did it again, it plays the locked in audio then it just sits there frozen.


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Damiya

Technical Analyst

11-24-2012
1 of 6 Riot Posts

You should be able to get in after a short delay.

One issue that cropped up with the transition to the new Alerter popups (the Yes/No, Waiting, etc dialogs) is that we lost a little bit of feedback on what the Login process is doing, so that leads to some erroneous concerns that nothing's happening. This is a known issue that will hopefully be addressed in the near future.

To the topic at hand: the login process should take 5-15 seconds from the time you hit enter to the time you hit the landing page; that's just a pair of ballpark numbers on my end but it should cover most use cases. I just relogged to ensure that servers are fine and didn't hit any problems.

What sort of behavior are you seeing and how long does it take to get in?


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Raging Flamingo

Senior Member

11-24-2012

i've got the exact same issue every time i log in. it doesn't take long around -15 seconds but during that time icant click on username/password and just takes awhile to log in.


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Toysoldier

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Senior Member

11-24-2012

I don't like that when I do things it pops up with notices.

Like when I pick a champ and it says champ has already been selected then a few seconds later it picks it. Makes it so that if I pick a champ in the last 10 seconds or so I am stuck with that pick.


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Damiya

Technical Analyst

11-24-2012
2 of 6 Riot Posts

Quote:
Originally Posted by Cuss Words View Post
i've got the exact same issue every time i log in. it doesn't take long around -15 seconds but during that time icant click on username/password and just takes awhile to log in.
Correct, this is the lack of feedback issue I was mentioning in my post

Quote:
Originally Posted by Toysoldier View Post
Like when I pick a champ and it says champ has already been selected then a few seconds later it picks it.
This is definitely a behavior I'd like to see quashed, but it's super inconsistent and very hard to reproduce (and accordingly, hard to solve).


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BeelzeBuff

Senior Member

11-24-2012

Quote:
Originally Posted by Cuss Words View Post
i've got the exact same issue every time i log in. it doesn't take long around -15 seconds but during that time icant click on username/password and just takes awhile to log in.
this is also happening to me

every time


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R35URR3C710N

Senior Member

11-24-2012

Quote:
Originally Posted by RiotDamiya View Post
Correct, this is the lack of feedback issue I was mentioning in my post



This is definitely a behavior I'd like to see quashed, but it's super inconsistent and very hard to reproduce (and accordingly, hard to solve).
Where did you come from? O.o I've seen you on the forums a lot lately, but only just recently, I thought I recognized every red on the forums. You're on top of things though, good job, Riot should have hired you long time ago (assuming you havn't been working here this whole time and I'm inattentive)


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冒牌貨

Member

11-24-2012

Quote:
Originally Posted by Cuss Words View Post
i've got the exact same issue every time i log in. it doesn't take long around -15 seconds but during that time icant click on username/password and just takes awhile to log in.
Same. I've tried to login on another persons computer and they don't have the issue. It takes a while for me to actually get into the client but they immediately get in for some reason