Hey Bug Report forums!

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Tenebrae Corvus

Senior Member

11-23-2012

How should skin visual bugs be reported? They surely have a low impact in terms of usability but they definitely are annoying; especially as they are paid products.

The point is that minor issues like Harbinger Kassadin's wrist blade and Caitly's floating rifle clip took months to be fixed. Besides, there are some more that are still unfixed. I have a small list and most of them are as simple to reproduce as start a game and look at the skin.

Would a specific thread with screen-shots be of help? How should audio issues be reported? What about animation problems? What if making a video isn't possible for the last two? Any other options?

Thanks for your time. It was about time a true bug crushing team was assembled. Also, nice roster but you are missing one for 5v5.


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RiotFpMcgee

Associate QA Strategist

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11-23-2012
5 of 12 Riot Posts

Quote:
Originally Posted by Tenebrae Corvus View Post
How should skin visual bugs be reported? They surely have a low impact in terms of usability but they definitely are annoying; especially as they are paid products.

The point is that minor issues like Harbinger Kassadin's wrist blade and Caitly's floating rifle clip took months to be fixed. Besides, there are some more that are still unfixed. I have a small list and most of them are as simple to reproduce as start a game and look at the skin.

Would a specific thread with screen-shots be of help? How should audio issues be reported? What about animation problems? What if making a video isn't possible for the last two? Any other options?

Thanks for your time. It was about time a true bug crushing team was assembled. Also, nice roster but you are missing one for 5v5.
On the PBE, we've found collection threads are incredibly helpful to gather lots of similar issues in one easy to find place. I think it would be very useful to create master threads, and I'll discuss with the rest of the guys if we want to sticky them or how we want to make it both easy for you to report them, and easy for us to track them.

Thanks!


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Eunson

Senior Member

11-23-2012

Think my idea would help with where things get posted too.


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BlobPower

Senior Member

11-24-2012

Ok, and which one of you reds is a developer of the game? At least has access to the code to check stuff? Or has a enough coding skills to understand basic stuff?

Basic stuff like:
- The client running in the background, eating lots of CPU time. Sometimes just a little, sometimes a lot more. If it happens due to a bug or whatever, i don't care. Why is the client not suspended while playing a match? Problem solved, bug or not, and it won't ever come again. And for people with just 1 GB RAM, it would help a lot if they had the option to kill the client for every match, and it automatically restart afterwards, so they get the stats and are able to report or honor somebody.

- Reading from HDD for sounds and whatnot. Sources:
http://na.leagueoflegends.com/board/....php?t=1643508
http://na.leagueoflegends.com/board/....php?t=1940428

2 bugs that are ridiculous from my point of view. In Coding 101, you learn to avoid both and why you kinda have to. And it's super easy to fix. So why is there nothing happening about those?


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Jozrael

QA Analyst

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11-26-2012
6 of 12 Riot Posts

Quote:
Originally Posted by Heartling View Post
Then again, Punchman is looking a little furry over there..
You have pictures of him??? Oh...you mean his avatar...
Quote:
Originally Posted by Eunson View Post
Just an idea to help people do this, make tabs for each individual hero to post bugs under. This will make it so posts don't get buried/lost super fast. Could also be Map, Text, Client, etc, tabs to post under. Just a thought.
While that would certainly make for very specific posting locations, it would make it incredibly hard to collate the full set of them. The bug report forums, while active, aren't an insurmountable challenge to parse (and if it were, splitting it up only increases the chances of missing something). Sorry, I don't think it's a good idea, but thanks for it! Single threads grouping similar types of issues are VERY helpful, though.
Quote:
Originally Posted by BlobPower View Post
~snip~
While none of us are developers, I'm glad you raised these points with us as we can forward them on. These are great points. The first one is unfortunately not a simple fix, it'll require collaboration from a number of our teams. The latter we'll investigate more fully as well.


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ahotaurs

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Senior Member

11-27-2012

My post was deleted? It's a pretty big issue and I figured that the thread started by a Riot staff member would be the place to get it fixed.


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Jozrael

QA Analyst

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11-27-2012
7 of 12 Riot Posts

Hey ahotaurs - I saw your other thread for it and moved it there to keep all the information in one place. This sounds to me like you need to submit a ticket to support.leagueoflegends.com to get individual attention from one of our technical support specialists who can help you suss out the problem - it's not very widespread, though since the symptoms are common to many types of issues you'll find a lot of players posting about seemingly unrelated bugs in your thread. Sorry for the confusion .

The active game not found bug is generally related to what we call 'ghost games', which is usually on our side and we are working at understanding what causes them better so we can stamp out additional sources that create them.


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dafedidi

Senior Member

11-27-2012

Quote:
Originally Posted by Jozrael View Post
Hey all! I'm Jozrael on the Live QA team, headed by our fabulous catgirl Ezreal up above. First up, a short history of my LoL journey:

  • Began playing back in the beta in July 2009. Anivia and Rammus had just been released!
  • Joined Riot as a Player Support Specialist in September 2010, and helped found the PS Tech team shortly thereafter. Miss Fortune had just introduced the Fields of Justice to Shock and Awe.
  • Founding member of the Network Operations Center team in March 2011, helping to keep the servers up around the clock since. Summoner's Rift had recently been blanketed in darknessssss, heralding Nocturne's approach.
  • Founding member of the Live QA team just this month! We'll be hacking away at our backlog of bugs and streamlining the process to help ensure your experience is protected from aggravating bugs of all shapes and sizes.

The foremost of our responsibilities is likely not going to be all that visible to you, but we'll be doing a quick looksee around the platform at the end of a maintenance to make sure that everything is shipshape. Our priority will be to take as little time as possible so you guys can get back to playing, so we'll only be checking the essentials. You're far more likely to feel our impact on the bugs that will be getting fixed around here. While we have a substantial QA team that helps protect you from various issues before they ever appear before your eyes, we'll be focusing on issues that are already plaguing you.

Feel free to give a holler if you have any questions!





Bzzz..pchk...Bzzz.zE.. Error !

:P Hi ^^


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Jozrael

QA Analyst

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11-28-2012
8 of 12 Riot Posts

Yea that's a known bug with our forum formatting . I can fix it at least temporarily. Thanks for pointing it out .


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Heartling

Member

11-28-2012

Any idea if I should go make a support ticket for my issue with the whole post-champion-select 10 minute black screen? With the main window still open, and the entire game closing down whenever the game ends, if I actually manage to make it into the game, not letting me give honor/see endgame stats?

I saw so many posts for it here on the bug report forums, and tried all the various fixes, to no avail, so.. While you're still [semi] here, should I go make a support ticket, or just wait til you guys find a general fix and patch it over?


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