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RiotFpMcgee

Associate QA Strategist

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11-19-2012
1 of 12 Riot Posts

Hey guys in the Bug Report Forums!

I'm RiotFpMcgee, and my team and I will be handling all of our deploys (that's when the servers come down, and come up with the new hotness!), as well as tracking down bugs that create a negative experience for our players.

I wanted to make this thread to introduce ourselves, and give you guys a chance to say hello. If we can isolate bugs with clear reproduction steps, that makes it much easier for us to identify what causes them, and makes it much easier for our engineers and developers to work on fixes.

Thank you guys for the all the reports you've made! They really help us out! Remember, there are literally hundreds of posts a day, and if you can do a quick search to see if other people are experiencing the same issue, posting in their thread helps us see what is having the biggest impact.

Thanks, and now I'll let the other members of my team introduce themselves.


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Jozrael

QA Analyst

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11-19-2012
2 of 12 Riot Posts

Hey all! I'm Jozrael on the Live QA team, headed by our fabulous catgirl Ezreal up above. First up, a short history of my LoL journey:

  • Began playing back in the beta in July 2009. Anivia and Rammus had just been released!
  • Joined Riot as a Player Support Specialist in September 2010, and helped found the PS Tech team shortly thereafter. Miss Fortune had just introduced the Fields of Justice to Shock and Awe.
  • Founding member of the Network Operations Center team in March 2011, helping to keep the servers up around the clock since. Summoner's Rift had recently been blanketed in darknessssss, heralding Nocturne's approach.
  • Founding member of the Live QA team just this month! We'll be hacking away at our backlog of bugs and streamlining the process to help ensure your experience is protected from aggravating bugs of all shapes and sizes.

The foremost of our responsibilities is likely not going to be all that visible to you, but we'll be doing a quick looksee around the platform at the end of a maintenance to make sure that everything is shipshape. Our priority will be to take as little time as possible so you guys can get back to playing, so we'll only be checking the essentials. You're far more likely to feel our impact on the bugs that will be getting fixed around here. While we have a substantial QA team that helps protect you from various issues before they ever appear before your eyes, we'll be focusing on issues that are already plaguing you.

Feel free to give a holler if you have any questions!


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Dannamoth

QA Analyst

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11-19-2012
3 of 12 Riot Posts

For those that frequent the bug report forums Iím probably not a new face to you. I've found these forums to be a great resource in gauging the impact of a bug and to find issues that I havenít personally experienced. My hope is that we will be able to have constant and positive interaction here so we can further the goal of fixing broken stuff. Iím going to be spinning up my twitter account so youíll be able to ping me there (the little blue icon to the left links to it). For reporting issues you can see the post I wrote stuck at the top of the forums. The guide is aimed at getting the most important information to allow us to reproduce a bug and get it in front of a designer or engineer to get fixed.


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Icosahedron

QA Analyst

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11-19-2012
4 of 12 Riot Posts

Hi! I’m Icosahedron, formerly known on the forums as “MartyMcPunchman”, until a recent identity crisis. I’ve been with Riot for 2 years as of today (or at least, the Monday before Thanksgiving, 2010)! I used to be part of the Release QA team, focused on preparing the build before it goes out, and now I’m part of Live QA.

My primary area of focus is going to be on the Air client. I hate those ugly little text bugs, strange edge cases with the Friends List, and other non-descriptive error message and I’m really looking forward to cleaning them up.

If you see anything critical in the Air client and want to get my attention, feel free to contact me via Twitter, where my handle is @RiotIcosahedron. If you want to play a game, be aware I’m nowhere near the skill level of RiotFP(FancyPants)McGee, Jozrael, or Dannamoth. Low Elo Rioters do exist!


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CaptenAmazing

Senior Member

11-21-2012

Lovely to meet you all in one place


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Heartling

Member

11-22-2012

I'm honestly surprised I haven't seen any angry comments in this thread yet.

Nice to meet you guys! Always good to see friendly faces and try to understand that there are people working to get you back into game as quickly as possible, rather than a crack team of monkeys like other games lead you to believe.

Then again, Punchman is looking a little furry over there..


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SkitZ HitZ

This user has referred a friend to League of Legends, click for more information

Senior Member

11-22-2012

Nice to see you all here :) i am trying to report a bug but no one listens i sent you a invite on league but still pending riotfpmcgee. My summoner is skitz hitz and i want to post problems with reconnecting in game, drop outs. Elo bust. And a few others


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Eunson

Senior Member

11-22-2012

Quote:
Originally Posted by RiotFpMcgee View Post

Remember, there are literally hundreds of posts a day, and if you can do a quick search to see if other people are experiencing the same issue, posting in their thread helps us see what is having the biggest impact.

.
Just an idea to help people do this, make tabs for each individual hero to post bugs under. This will make it so posts don't get buried/lost super fast. Could also be Map, Text, Client, etc, tabs to post under. Just a thought.


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Drakkar

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Senior Member

11-22-2012

All i read was RiotFapMcgee.... Are you trying to tell us something?


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MrPlace

Member

11-23-2012

Well I'm having the common problem where my game closes after champion select, then crashes upon reconnect with a bugsplat error.

The error details are

LOL_PublicJ0SD4N2.dmp*
AUOD3SR1.xml*
2012-11-23_15-38-03_r3dlog.txt
2012-11-23_15-38-08_League of Legends.log


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