Update on League of Legends service in NA

First Riot Post
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Kill Joyy

Member

06-22-2012

Sigh the only question i have is wy is there a 2 hour que everytime i try to log into the game i need some lol it helps to relive daliy stress


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Ranma Saotom3

Senior Member

06-22-2012

Man, it's fun when Rioters INTENTIONALLY do not answer the questions I asked (the ones everyone want answered) yet will answer folks' questions that have been answered numerous times in other threads. I know you guys are under a lot of pressure right now, and are doing what you can, but answering the majority of the community might be a better move than answering questions that have already been answered. I'm just saying.


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Trilobite

Senior Member

06-22-2012

Quote:
Originally Posted by NikkishallDye View Post
noooo mine!
leave one for me cmon


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ximwoem

Senior Member

06-22-2012

My approximate wait time keeps going up lol


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Quantised

Junior Member

06-22-2012

I appreciate your Hard Work Riot I After All Its a F2P game its very hard to keep it stable because there Are Alot Of People Who'd Love to Play THese Kinda GAmes when We Have A Good Community I Try To Support U guys By Buying RP thats What Its used for


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Da Bearzz

Senior Member

06-22-2012

Quote:
Originally Posted by Riot Bellisimoh View Post
You should not have to submit a support ticket in order to receive your missing content back.
I did a ticket today because i didnt know if i had to or not sorry bout that i lost 98 champs and 51 skins and my friend told me to so i did sorry if i wasted anybodys time on my ticket :/


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Undine Aqua

Senior Member

06-22-2012

Quote:
Originally Posted by CaptSturm View Post
Summoners,

Lance, aka CaptSturm here. For those of you who don’t know me, I’m charged with maintaining the health of the League of Legends live service around the world. As you know, it’s been a rough week here in North America.

We are painfully aware of the problems many of you have been experiencing:

- Extended outages: The North American service has been unavailable for significant stretches of time
- Long queue times: We’ve had to throttle logins and concurrent players due to these issues
- We’ve also confirmed that some players are missing content: runes, rune pages, champions, etc.

This is frustrating for you, and we feel that frustration deeply. This isn’t the service you’ve come to expect and it isn’t what we want to deliver. It’s been code red for engineering and support Rioters, and we’ve been working literally around the clock to identify and resolve these problems.

Many of you have asked for more information on what’s causing these problems, and we understand that desire – I’m going to try my best to give you some insight into what we’re working on, but please understand that our first priority is to put out the fire rather than exhaustively document it.

- This patch is like an iceberg – what you see on the surface is small in comparison to the behind-the-scenes infrastructure changes it includes.
- The problems we’re experiencing are database-related – specifically, it’s a data throughput issue. Our infrastructure handles a massive volume of data and requests every day, and the backend changes in this patch introduced a new bottleneck.
- We put every patch through the wringer including load testing and PBE player testing, and this patch passed those tests. The problems didn’t crop up until we pushed it to live. This has exposed some load testing gaps that we’re going to address (simulating millions of concurrent players is truly challenging).
- Over the last 48 hours, we’ve made substantial hardware configuration changes that we believe will address the problems. We’re actively monitoring the service, but we’re still not out of the woods.

I know the thing you want to hear most is when everything’s going to be back to normal. I’d love to give you a timeframe, but we want to be absolutely confident in our solution before signaling the all-clear. Our number one priority is restoration of a stable game experience.

Thanks for your patience. I’m going to continue keeping you guys up-to-date as we work to fully restore League of Legends to the service you’ve come to expect.

Salute,
'Sturm

[URL2="http://na.leagueoflegends.com/board/showthread.php?t=2264183"]Click here to comment[/URL2]
Sorry but... the link in your original post doesn't work. I believe the code is wrong. Just letting you know for future reference.

Other than that, thanks for all you're doing. Can't wait to play again <3


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Dielyn

Member

06-22-2012

Quote:
Originally Posted by Toysoldier View Post
Maybe give players more reason to use PBE so you can get better results.

For instance, being able to link a PBE account and a normal account so that things like IP gained when playing in matches on PBE also goes to our normal accounts. I don't mean the thousands IP and RP given to accounts, just the 100 or so gained after each match like normal. The amount would also be just the base amount so people can't abuse IP boosts ect.

I like playing on PBE sometimes but I also don't want to play on it too much and have my normal account start to fall behind with how much IP I have relative to maintaining enough to buy each new champion that releases.
Would be a pretty good idea. Not to carry over IP earned on the PBE to normal though, maybe assign X amount of IP per every minute spend in a game on the PBE, otherwise people would just stock up on basically free boosts and earn double all day long.

And the link between the accounts would cut out a LOT of the trolling/leaving on the PBE. Lots of whiny little brats.


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SirChuckNorris

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Senior Member

06-22-2012

How old is this game? Take a look to the left. Only ones who have a picture are Riot and Adjuncators. Not only that, my summoner level is still ??. That's a webpage update that shoulda been handled in season one. You may say they are shooting for the moon to add everything, but instead they focus on pushing out dozens of new champs who make the old ones mostly a joke, so they can profit.


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NikkishallDye

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Senior Member

06-22-2012

Quote:
Originally Posted by FeuerFrei View Post
leave one for me cmon
Fine. I want Brave Sir Sheep, and i'll give you the other one, but only if you add me.
Nice people are hard to find.