Update on League of Legends service in NA

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Frameless

Senior Member

06-22-2012

Quote:
Originally Posted by CaptSturm View Post
Summoners,

Lance, aka CaptSturm here. For those of you who don’t know me, I’m charged with maintaining the health of the League of Legends live service around the world. As you know, it’s been a rough week here in North America.

We are painfully aware of the problems many of you have been experiencing:

- Extended outages: The North American service has been unavailable for significant stretches of time
- Long queue times: We’ve had to throttle logins and concurrent players due to these issues
- We’ve also confirmed that some players are missing content: runes, rune pages, champions, etc.

This is frustrating for you, and we feel that frustration deeply. This isn’t the service you’ve come to expect and it isn’t what we want to deliver. It’s been code red for engineering and support Rioters, and we’ve been working literally around the clock to identify and resolve these problems.

Many of you have asked for more information on what’s causing these problems, and we understand that desire – I’m going to try my best to give you some insight into what we’re working on, but please understand that our first priority is to put out the fire rather than exhaustively document it.

- This patch is like an iceberg – what you see on the surface is small in comparison to the behind-the-scenes infrastructure changes it includes.
- The problems we’re experiencing are database-related – specifically, it’s a data throughput issue. Our infrastructure handles a massive volume of data and requests every day, and the backend changes in this patch introduced a new bottleneck.
- We put every patch through the wringer including load testing and PBE player testing, and this patch passed those tests. The problems didn’t crop up until we pushed it to live. This has exposed some load testing gaps that we’re going to address (simulating millions of concurrent players is truly challenging).
- Over the last 48 hours, we’ve made substantial hardware configuration changes that we believe will address the problems. We’re actively monitoring the service, but we’re still not out of the woods.

I know the thing you want to hear most is when everything’s going to be back to normal. I’d love to give you a timeframe, but we want to be absolutely confident in our solution before signaling the all-clear. Our number one priority is restoration of a stable game experience.

Thanks for your patience. I’m going to continue keeping you guys up-to-date as we work to fully restore League of Legends to the service you’ve come to expect.

Salute,
'Sturm
Compensation, where?


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watern

Junior Member

06-22-2012

i thank you for all you do and have done


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IlIIIIIIlIlIIll

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Senior Member

06-22-2012

Quote:
Originally Posted by CaptSturm View Post
Sure--and sorry about not being clear on that from the beginning. Our Database guy addressed a big segment of users last evening/early this morning before taking a quick nap break. I got with him just a few minutes back and he was back at work. And while I don't want to overpromise, especially when we're still triaging, he gave me a very strong commitment on his effort to resolve this.

Thanks for hanging with us,
'Sturm
Thanks Sturm, I can't wait until I get my Runes back so I can play the game to the fullest and not just against bots.


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Bachstelze

Senior Member

06-22-2012

Quote:
Originally Posted by CaptSturm View Post
Sure--and sorry about not being clear on that from the beginning. Our Database guy addressed a big segment of users last evening/early this morning before taking a quick nap break. I got with him just a few minutes back and he was back at work. And while I don't want to overpromise, especially when we're still triaging, he gave me a very strong commitment on his effort to resolve this.

Thanks for hanging with us,
'Sturm
Wow so quick to reply, thank you very much Strum.


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TSR faskes

Recruiter

06-22-2012

riot points free


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WinstonZeddimore

Senior Member

06-22-2012

Quote:
Originally Posted by Frameless View Post
Compensation, where?
It's outside, in your mailbox, go check.. if it's not there, stand in the middle of the road till the mailman comes. The check is there, no lie!


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TheDancingDead

Senior Member

06-22-2012

Coffee > Fatigue

You can do it guys


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SmokeytheBilf

Junior Member

06-22-2012

I have an idea! what if we take the workers from NA and swap them with the ones with EU and maybe then will the servers get fixed!!


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Bartellian

Junior Member

06-22-2012

will there be a compensation of bonus ip for more then just the server down time? to spend two hours just to log into the game seems like quite loss and definitely makes me question playing the game. Many people like throw the its F2P line around alot when this stuff happens but with a game which we the people who invest in rp it is at the very least a major inconvenience especially when it always seems to happen just as the weekend comes around.

Is there an expected time when the login queues should return to normal?


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SpikeRosered

Senior Member

06-22-2012

What impresses me is that people still tried to get on and play in all this mess. It's like a tornado went through your living room and you're still trying to watch TV on a fragment of what's left of the screen from your upside down couch.