Info - How to post dxdiag and logs to a forum post

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reapermaster

Senior Member

10-16-2009

Posting logs helps Riot determine how to resolve your problem much faster!

Instructions for attaching a dxdiag file to a post. This is often a good idea when submitting an error on this forum:

-Go to the Start Menu, click Run, and type in dxdiag (in Vista type dxdiag into the search box at the bottom of the start menu)
-Once in the diagnostic tool hit "Save All Information", select a folder to save it in, and save this file as a simple text document.
-Then go to your forum post and attach the file using the manage attachments option.



Location of other helpful logs for Riot:

Patching logs

Riot Games\League of Legends\patcher_lib.log
Riot Games\League of Legends\patcher_update.log

Air logs
Riot Games\League of Legends\air\logs\LolClient.(date).log

Game logs
Riot Games\League of Legends\game\(date)_r3dlog.txt
Riot Games\League of Legends\game\(date)_netlog.txt

Maestro log
Riot Games\League of Legends\game\maestro-game_client.log (file is replaced after every session)


If you aren't sure which logs we need, send more rather than less. We can comb through the logs quickly for errors. If you're not sure which game log or net log corresponds to the crash or error you experienced, send the entire day.


Now I can bet you are saying WTF? I cant attach .log files to post. No sweat you have 2 options.

1. send the logs to a zip file and attach the zip

2. rename the file of .log to .txt, this is completely safe to do as all they are is text files.


Quote:
Originally Posted by Jozrael View Post
Please see this thread:
http://www.leagueoflegends.com/board...ad.php?t=24642

And post your logs there. They are actively trying to track down these bugs as they have done for many bugs before. Have heart, you will be able to play again soon .

They're not exactly going to be checking this thread


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reapermaster

Senior Member

10-16-2009

reserved space


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TheRebirth

Junior Member

10-29-2009

10/29/2009 19:34 [INFO] Solid LauncherLib [1.0.0.32] initializing...
10/29/2009 19:34 [INFO] Add App[League of Legends Launcher] Exe[C:\Riot Games\League of Legends\lol.launcher.exe] to Windows Firewall
10/29/2009 19:34 [INFO] Patcher_AddPackage([LOL.Patcher],[http://lolcdn.leagueoflegends.com/h2.../patcher/lol/],[C:\Riot Games\League of Legends\]) successful
10/29/2009 19:34 [INFO] Attempt to retrieve package [http://lolcdn.leagueoflegends.com/h2...tcher.package]
10/29/2009 19:34 [INFO] Version retrieved [LOL.Patcher] 4/4 [LOL.Patcher.10_20_2009_02]/[LOL.Patcher.10_20_2009_02] type [PACKAGE_TYPE_INCREMENTAL]
10/29/2009 19:34 [INFO] [LOL.Patcher] State change [PATCHER_STATE_IDLE] to [PATCHER_STATE_ALLTASKSCOMPLETE]
10/29/2009 19:34 [INFO] Patcher_RemovePackage([LOL.Patcher]) successful
10/29/2009 19:34 [INFO] Patcher_AddPackage([LOL.AirRuntime],[http://lolcdn.leagueoflegends.com/h2.../patcher/lol/],[C:\Riot Games\League of Legends\]) successful
10/29/2009 19:34 [INFO] Attempt to retrieve package [http://lolcdn.leagueoflegends.com/h2...ntime.package]
10/29/2009 19:34 [INFO] Version retrieved [LOL.AirRuntime] 1/1 [AirRuntime.10_20_2009_01]/[AirRuntime.10_20_2009_01] type [PACKAGE_TYPE_INCREMENTAL]
10/29/2009 19:34 [INFO] [LOL.AirRuntime] State change [PATCHER_STATE_IDLE] to [PATCHER_STATE_ALLTASKSCOMPLETE]
10/29/2009 19:34 [INFO] Patcher_RemovePackage([LOL.AirRuntime]) successful
10/29/2009 19:34 [INFO] Patcher_AddPackage([LOL.Air],[http://lolcdn.leagueoflegends.com/h2.../patcher/lol/],[C:\Riot Games\League of Legends\]) successful
10/29/2009 19:34 [INFO] Attempt to retrieve package [http://lolcdn.leagueoflegends.com/h2...L.Air.package]
10/29/2009 19:34 [INFO] Version retrieved [LOL.Air] 13/13 [LOL.Air.10_24_2009_01]/[LOL.Air.10_24_2009_01] type [PACKAGE_TYPE_PROGRESSIVE_VCDIFF]
10/29/2009 19:34 [INFO] [LOL.Air] State change [PATCHER_STATE_IDLE] to [PATCHER_STATE_ALLTASKSCOMPLETE]
10/29/2009 19:34 [INFO] Patcher_RemovePackage([LOL.Air]) successful
10/29/2009 19:34 [INFO] Patcher_AddPackage([LOL.Game],[http://lolcdn.leagueoflegends.com/h2.../patcher/lol/],[C:\Riot Games\League of Legends\]) successful
10/29/2009 19:34 [INFO] Attempt to retrieve package [http://lolcdn.leagueoflegends.com/h2....Game.package]
10/29/2009 19:35 [INFO] Version retrieved [LOL.Game] 8/7 [LOL.Game.10_24_2009_01]/[LOL.Game.10_20_2009_04] type [PACKAGE_TYPE_PROGRESSIVE_VCDIFF]
10/29/2009 19:35 [INFO] Start task [http://ffs.solidstatenetworks.net/ri.../riot-lol.ffs] [LOL.Game_8_7to8.solid] [C:\Riot Games\League of Legends\LOL.Game_p\] [C:\Riot Games\League of Legends\] [0.00/0.00]
10/29/2009 19:35 [INFO] [LOL.Game] State change [PATCHER_STATE_IDLE] to [PATCHER_STATE_PREPARE]
10/29/2009 19:35 [INFO] Start download [http://ffs.solidstatenetworks.net/ri.../riot-lol.ffs]
10/29/2009 19:35 [INFO] [LOL.Game_8_7to8.solid]
10/29/2009 19:35 [INFO] [C:\Riot Games\League of Legends\LOL.Game_p\]
10/29/2009 19:35 [INFO] [C:\Riot Games\League of Legends\]
10/29/2009 19:35 [INFO] [LOL.Game] State change [PATCHER_STATE_PREPARE] to [PATCHER_STATE_DOWNLOAD]


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RomanEm

Junior Member

11-06-2009

11/06/2009 18:54 [INFO] Solid LauncherLib [1.0.0.32] initializing...
11/06/2009 18:54 [INFO] Add App[League of Legends Launcher] Exe[C:\Riot Games\League of Legends\lol.launcher.exe] to Windows Firewall
11/06/2009 18:54 [INFO] Add App[League of Legends Lobby] Exe[C:\Riot Games\League of Legends\Air\LOLClient.exe] to Windows Firewall
11/06/2009 18:54 [INFO] Add App[League of Legends Game Client] Exe[C:\Riot Games\League of Legends\Game\League of Legends.exe] to Windows Firewall
11/06/2009 18:54 [INFO] Patcher_AddPackage([LOL.Patcher],[http://lolcdn.leagueoflegends.com/h2.../patcher/lol/],[C:\Riot Games\League of Legends\]) successful
11/06/2009 18:54 [INFO] Attempt to retrieve package [http://lolcdn.leagueoflegends.com/h2...tcher.package]
11/06/2009 18:54 [INFO] Version retrieved [LOL.Patcher] 5/5 [LOL.Patcher.10_28_2009_02]/[LOL.Patcher.10_28_2009_02] type [PACKAGE_TYPE_INCREMENTAL]
11/06/2009 18:54 [INFO] [LOL.Patcher] State change [PATCHER_STATE_IDLE] to [PATCHER_STATE_ALLTASKSCOMPLETE]
11/06/2009 18:54 [INFO] Patcher_RemovePackage([LOL.Patcher]) successful
11/06/2009 18:54 [INFO] Patcher_AddPackage([LOL.AirRuntime],[http://lolcdn.leagueoflegends.com/h2.../patcher/lol/],[C:\Riot Games\League of Legends\]) successful
11/06/2009 18:54 [INFO] Attempt to retrieve package [http://lolcdn.leagueoflegends.com/h2...ntime.package]
11/06/2009 18:54 [INFO] Version retrieved [LOL.AirRuntime] 1/1 [AirRuntime.10_20_2009_01]/[AirRuntime.10_20_2009_01] type [PACKAGE_TYPE_INCREMENTAL]
11/06/2009 18:54 [INFO] [LOL.AirRuntime] State change [PATCHER_STATE_IDLE] to [PATCHER_STATE_ALLTASKSCOMPLETE]
11/06/2009 18:54 [INFO] Patcher_RemovePackage([LOL.AirRuntime]) successful
11/06/2009 18:54 [INFO] Patcher_AddPackage([LOL.Air],[http://lolcdn.leagueoflegends.com/h2.../patcher/lol/],[C:\Riot Games\League of Legends\]) successful
11/06/2009 18:54 [INFO] Attempt to retrieve package [http://lolcdn.leagueoflegends.com/h2...L.Air.package]
11/06/2009 18:54 [INFO] Version retrieved [LOL.Air] 14/14 [LOL.Air.10_28_2009_01]/[LOL.Air.10_28_2009_01] type [PACKAGE_TYPE_PROGRESSIVE_VCDIFF]
11/06/2009 18:54 [INFO] [LOL.Air] State change [PATCHER_STATE_IDLE] to [PATCHER_STATE_ALLTASKSCOMPLETE]
11/06/2009 18:54 [INFO] Patcher_RemovePackage([LOL.Air]) successful
11/06/2009 18:54 [INFO] Patcher_AddPackage([LOL.Game],[http://lolcdn.leagueoflegends.com/h2.../patcher/lol/],[C:\Riot Games\League of Legends\]) successful
11/06/2009 18:54 [INFO] Attempt to retrieve package [http://lolcdn.leagueoflegends.com/h2....Game.package]
11/06/2009 18:54 [INFO] Version retrieved [LOL.Game] 9/9 [LOL.Game.10_28_2009_01]/[LOL.Game.10_28_2009_01] type [PACKAGE_TYPE_PROGRESSIVE_VCDIFF]
11/06/2009 18:54 [INFO] [LOL.Game] State change [PATCHER_STATE_IDLE] to [PATCHER_STATE_ALLTASKSCOMPLETE]
11/06/2009 18:54 [INFO] Patcher_RemovePackage([LOL.Game]) successful


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SwampZero

Senior Member

11-11-2009

fweqwgw


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MetalMilitia

Member

11-11-2009

Same problem. The game crashes before it finishes the update


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Jozrael

QA Analyst

Follow Jozrael on Twitter

11-11-2009

Please see this thread:
http://www.leagueoflegends.com/board...ad.php?t=24642

And post your logs there. They are actively trying to track down these bugs as they have done for many bugs before. Have heart, you will be able to play again soon .

They're not exactly going to be checking this thread


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Stanky Skunk

Junior Member

03-23-2010

installing now


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zyke265

Junior Member

10-07-2010

10/07/2010 17:35 [INFO] Solid LauncherLib [1.0.0.33] initializing...
10/07/2010 17:35 [INFO] Add App[League of Legends Launcher] Exe[C:\Riot Games\League of Legends\lol.launcher.exe] to Windows Firewall
10/07/2010 17:35 [INFO] Retrieving dynamic path[http://l3cdn.riotgames.com/LOL.Produ...SourceURL.xml]
10/07/2010 17:35 [INFO] Retrieved dynamic path [http://l3cdn.riotgames.com/LOL.Produ...SourceURL.xml][http://l3cdn.riotgames.com/]
10/07/2010 17:35 [INFO] Patcher_AddPackage([LOL.AirRuntime],[http://l3cdn.riotgames.com/],[C:\Riot Games\League of Legends\]) successful
10/07/2010 17:35 [INFO] Attempt to retrieve package [http://l3cdn.riotgames.com/LOL.AirRuntime.package]
10/07/2010 17:35 [INFO] Version retrieved [LOL.AirRuntime] 3/3 [AirRuntime.02_18_2010_01]/[AirRuntime.02_18_2010_01] type [PACKAGE_TYPE_INCREMENTAL]
10/07/2010 17:35 [INFO] [LOL.AirRuntime] State change [PATCHER_STATE_IDLE] to [PATCHER_STATE_ALLTASKSCOMPLETE]
10/07/2010 17:35 [INFO] Patcher_RemovePackage([LOL.AirRuntime]) successful
10/07/2010 17:35 [INFO] Patcher_AddPackage([LOL.Patcher],[http://l3cdn.riotgames.com/],[C:\Riot Games\League of Legends\]) successful
10/07/2010 17:35 [INFO] Attempt to retrieve package [http://l3cdn.riotgames.com/LOL.Patcher.package]
10/07/2010 17:35 [INFO] Version retrieved [LOL.Patcher] 14/14 [LOL.Patcher.10_04_2010]/[LOL.Patcher.10_04_2010] type [PACKAGE_TYPE_INCREMENTAL]
10/07/2010 17:35 [INFO] [LOL.Patcher] State change [PATCHER_STATE_IDLE] to [PATCHER_STATE_ALLTASKSCOMPLETE]
10/07/2010 17:35 [INFO] Patcher_RemovePackage([LOL.Patcher]) successful
10/07/2010 17:35 [INFO] Patcher_AddPackage([LOL.Air],[http://l3cdn.riotgames.com/],[C:\Riot Games\League of Legends\]) successful
10/07/2010 17:35 [INFO] Attempt to retrieve package [http://l3cdn.riotgames.com/LOL.Air.package]
10/07/2010 17:35 [INFO] Version retrieved [LOL.Air] 60/60 [LOL.Air.10_05_2010_03]/[LOL.Air.10_05_2010_03] type [PACKAGE_TYPE_PROGRESSIVE_VCDIFF]
10/07/2010 17:35 [INFO] [LOL.Air] State change [PATCHER_STATE_IDLE] to [PATCHER_STATE_ALLTASKSCOMPLETE]
10/07/2010 17:35 [INFO] Patcher_RemovePackage([LOL.Air]) successful
10/07/2010 17:35 [INFO] Patcher_AddPackage([LOL.Game],[http://l3cdn.riotgames.com/],[C:\Riot Games\League of Legends\]) successful
10/07/2010 17:35 [INFO] Attempt to retrieve package [http://l3cdn.riotgames.com/LOL.Game.package]
10/07/2010 17:35 [INFO] Version retrieved [LOL.Game] 46/46 [LOL.Game.10_5_2010_03]/[LOL.Game.10_5_2010_03] type [PACKAGE_TYPE_PROGRESSIVE_VCDIFF]
10/07/2010 17:35 [INFO] [LOL.Game] State change [PATCHER_STATE_IDLE] to [PATCHER_STATE_ALLTASKSCOMPLETE]
10/07/2010 17:35 [INFO] Patcher_RemovePackage([LOL.Game]) successful


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SlaveryWasFunny

Junior Member

02-13-2011

Attachment 117835


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