Known Graphical Issues [RESOLVED!] :)

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rarax3

eSports Web Content Specialist

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10-08-2011
1 of 7 Riot Posts

Summoners,

Following the Xerath patch, some of you may have witnessed graphical issues which may be related to three problems we identified (listed below).

1) In rare cases, the PVP.net client crashes every time a game first tries to load (between champion select and the loading screen). You see a “Microsoft C++ Runtime error” due to a pure virtual function call.
2) Players using NVidia 5000 FX graphic cards cannot see any text-based elements in game (gold, chat, tooltips, etc.)
3) On certain virtual machines, players experience a “black screen” graphical distortion. In rare cases, this may happen on any other personal computer.

We value your gameplay experience and are working to resolve the above issues as quickly as possible. Currently, we have no ETA, but we have some teams working on a hotfix to address these issues. In the meanwhile, we encourage those of you who experienced any of these problems to submit your feedback here (Post your “dxdiags” in this thread).

We’ll be updating you when the fix is ready for release. Thank you for your understanding and we look forward to your return on the Fields of Justice.

10.21.11 - All issues resolve. Boom headshot! BAM! Happy Summoning! We <3 you! ^_^
10.20.11 - For the #2 we have created fix and we are working on hot fixing it out.
10.19.11 - Followed up with this and hotfix for #1 is already live. For the other issues, we are closer to resolving it. I'll keep you all update when they are ready. Thanks for your patience
10.12.11 - Some of you are still experiencing the issue described in #1. See here for a workaround: http://na.leagueoflegends.com/board/....php?t=1353252
10.08.11 - We released a hotfix to resolve the issue described in #1 (see above).


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Toaru Baka

Member

10-08-2011

Thank you! This is much appreciated information!


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d10p3t

Recruiter

10-08-2011

my graphics card is Nvidia Geforce 6150 SE yet i dont have this problem. u jelly?


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Cridentials

Senior Member

10-08-2011

P.enis.

10000000000 upvotes.


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Volimar

Senior Member

10-08-2011

Usually you see a Rara post and it basically says

DOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOM

Nice to see a hotfix already.


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Ralmaz

Senior Member

10-08-2011

Quote:
Originally Posted by d10p3t View Post
my graphics card is Nvidia Geforce 6250 SE yet i dont have this problem. u jelly?
5000 fx


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HypeNotice

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Senior Member

10-08-2011

Appearently people are now getting the stuck at 33% problem. Do you guys plan to fix that?


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ReallyUncool

Junior Member

10-08-2011

Can you please go more in-depth with the "black screen" issue?

I'm not sure if it's the same thing or a seperate issue but the screen will go black for about 3 seconds, audio from in game and my music continues throughout, and then the game comes back up

I really don't know what's causing the issue. I have been posting in a thread, titled Game Crash and Freezing - Please Help


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Baccani

Junior Member

10-08-2011

Thanks for the communication. However, it looks like the hotfix didn't fix my game. I'm still getting the same bugsplat crash after champion selection that I've been getting since Oct. 5. I submitted my name with the bugsplat report. I've also attached my latest r3d log.
EDIT: Attached dxdiag too.


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SheDidLookLvl18

Junior Member

10-08-2011

Quote:
Originally Posted by ReallyUncool View Post
Can you please go more in-depth with the "black screen" issue?

I'm not sure if it's the same thing or a seperate issue but the screen will go black for about 3 seconds, audio from in game and my music continues throughout, and then the game comes back up

I really don't know what's causing the issue. I have been posting in a thread, titled Game Crash and Freezing - Please Help
I believe there are 2 "black screen" issues.
1. After champion selection you don't see the summoning champion screen.
2. One applies there as well. The game will start and you can hear the game and music. But the screen is black with spots of pixel colors located in familiar places. You may be able to roughly make out whats happening but its gonna be difficult to continue playing.


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