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-   Bug Reports (http://forums.na.leagueoflegends.com/board/forumdisplay.php?f=3)
-   -   Why is CertainlyT running the Bug Report forums? (http://forums.na.leagueoflegends.com/board/showthread.php?t=2652672)

Crazy Beard Guy 10-06-2012 10:26 PM

Why is CertainlyT running the Bug Report forums?
 
Not an attack, just confused. He's a Champ Designer, right? I always thought that and Technical Computer stuff were separate.

CertainlyT 10-07-2012 10:34 AM

I'm not running this forum. I just tend to post more than the Rioters that are here more frequently.

infinite azure 10-07-2012 11:34 AM

don't you think that could be better? I know people say the feedback is read, but some indication that the report was read would probably make players reporting bugs feel heard.

RiotFpMcgee 10-07-2012 08:29 PM

Quote:

Originally Posted by Ĺzure (Hozzászólás 29989169)
don't you think that could be better? I know people say the feedback is read, but some indication that the report was read would probably make players reporting bugs feel heard.

We're working on how we respond to player feedback about bugs. We know this is an area that we've fallen short, and are looking to improve.

I don't know exactly how we can address this particular issue, but I'm very open to ideas.

Killrazor 10-07-2012 08:37 PM

Quote:

Originally Posted by RiotFpMcgee (Hozzászólás 30006000)
We're working on how we respond to player feedback about bugs. We know this is an area that we've fallen short, and are looking to improve.

I don't know exactly how we can address this particular issue, but I'm very open to ideas.

Just make it so the thread has a Riot Fist or something in title, indicating it has been read and acknowledged. That way you do not actually need a Riot post in it. It will help the employees keep track of the posts, and will help players as well. When the bug has been squashed, just turn it into a check mark or something indicating the bug is fixed. By using something like this, it will help everybody out, as the players are more then willing to help report bugs.

Any post that has a Riot Fist in it, should then be moved to separate forum that only contain posts with a Riot Fist in it.

Just an idea :)

Riyshn 10-07-2012 08:42 PM

Quote:

Originally Posted by RiotFpMcgee (Hozzászólás 30006000)
We're working on how we respond to player feedback about bugs. We know this is an area that we've fallen short, and are looking to improve.

I don't know exactly how we can address this particular issue, but I'm very open to ideas.

Maybe an impersonal account like you have for NOC and you were doing with the Ambassadors for a while? An account that could just go through with short replies along the lines of "Known bug" "Working as intended" "Thank you for reporting - confirmed" "Thank you for reporting - please provide repro. steps" and the likes.

Granistas 10-07-2012 08:44 PM

A list of known bugs and status on them as a sticky would be nice.

Iglie 10-07-2012 09:02 PM

It kinda feels like you guys are ignoring some of the bug reports on the Public Beta Enviroment.
I've provided a few bug reports but the only Riot posts you see there are praising people like vLemon for their bug reports.

EDIT: What i'm trying to say is that it would be good if some if the reports were acknowledged a bit more, but you guys are doing a great job! Keep up the good work! :D

N49 10-07-2012 11:55 PM

Quote:

Originally Posted by RiotFpMcgee (Hozzászólás 30006000)
I don't know exactly how we can address this particular issue, but I'm very open to ideas.

Create a "Riot Approved" tag for posts(basically a "red" upvote).

Then just slap it on bug reports you read.


People will have a way to see a post was read/noticed, and it has other applications.

Tidus Spira 10-08-2012 02:03 AM

Bugtracker
 
Quote:

Originally Posted by RiotFpMcgee (Hozzászólás 30006000)
We're working on how we respond to player feedback about bugs. We know this is an area that we've fallen short, and are looking to improve.

I don't know exactly how we can address this particular issue, but I'm very open to ideas.

Once I was playing on a WoW private server, and they had a Bugtracker system implemented for the community. Everybody was able to post tickets and they could both be reviewed by the community and the staff.

In my opinion, this gives a lot of transparency and gives more organization than a forum provides.


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