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-   -   Prepaid Card Errors (http://forums.na.leagueoflegends.com/board/showthread.php?t=837699)

Acetaminophen 06-13-2011 06:05 PM

Prepaid Card Errors
 
For those encountering an error while redeeming prepaid Riot Points cards. First make sure that you are entering your code in the "Purchase RP" section of the store, and NOT the promotional codes. Some of the older cards will tell you to enter it in the promo code section.

Here are the full instructions on how to redeem a card: http://support.leagueoflegends.com/e...payment-method

There are 2 type of errors at hand here regarding redeeming prepaid cards:

1. Generic store error - "You have encountered an error. Please try again later."
This is currently an issue we are aware of and working to fix. This means that your game client is having a communication issue with our store. No matter what code you enter, you will get this error because our system is not processing anything that you are submitting. For this, first you should attempt to input the code again without spaces and CLICK the submit button instead of just hitting enter. Also, you may want to close your game client, and clear the cache from Internet Explorer, and then try it again. Additionally, it may take a few tries at redeeming for the client to reestablish communication. You may want to wait a few hours and try it again.

2. Prepaid card specific error - "Your redemption code does not appear to be valid", etc
These transactions are going into our system, but the number got rejected. This could be due to a few reasons. Most common is making sure that you only enter the numbers, with no spaces or dashes, or the number on the card is entered incorrectly. Additionally, the card may have already been redeemed, or the store did not active the card properly. If this is the case, please go to http://support.leagueoflegends.com and file a Billing ticket.

When writing tickets to Billing, to expedite the process, please provide the following:
-Username, Summoner name, and Server:
-Dollar amount of card purchased (Required):
-Scratch off code on the back (Required):
-Country where card was purchased (Required):
-Picture of the receipt and backside of your prepaid card(s) (Required):

I hope this helps to clarify the errors!


TL;DR Enter your codes in the "Purchase RP" section of the store without spaces. CLICK the blue Submit button (do not press enter).

xTWolFx 06-15-2011 04:58 PM

Hello,

If you read the back of the card it says to goto the "Codes" Section of the store and input your pre paid cards code.

This however is wrong, you must click on "Purchase RP" and then click on pre-paid cards on the left and input your code there.

Hope this helps.

abokhlil 06-16-2011 03:33 PM

man i have problem since 1 month ago tel now i didnt play LOL

when i enter my username and password
and press log in

i cant enter the game

it says : conetion faulur
cannot comnect to the PVP net

plz help

oh my crap 06-17-2011 03:48 AM

i bought a 10 dollar rp card and tried to enter it in lol...it kept loading and after 5 minutes it said an error has occurred...so much for wanting to buy yorick :(

Darkseer24 06-17-2011 08:45 AM

the connection failure probably has due to being on the old launcher...? just run a repair or get the new launcher

Xexxar 06-17-2011 11:12 AM

The PIN entered is not valid for payment at this trader (card type 00028). Please check which trader this PIN is to be used. More information is available on the card or go to www.paysafecard.com.

I have this error. It never works. I have tried everything. I used it before on league. And it works right now on steam. But I cant get it to work on league. Any help?

Schrenki 06-17-2011 12:29 PM

i have this problem "The PIN entered is not valid for payment at this trader (card type 00002). Please check which trader this PIN is to be used. More information is available on the card or go to www.paysafecard.com."
i bought the psc yesterday pls help =)

yournightmarebit 06-17-2011 02:57 PM

uhh
 
okay i bought one of the cards i tried everything and it still says (you have encountered an error. please try again later) it was a 10 dollar rp card so if you could provide what else i could do it would be apreciated. please help i dont know what to do. and i need the points to buy some champs and skins.

yournightmarebit 06-17-2011 04:30 PM

okay getting really angry i waited 3-4 hours and nothing..

Xexxar 06-17-2011 05:12 PM

I cant spend my MONEY on riot products.

In case you didnt know, MONEY is what keeps riot going.

And I cant spend my MONEY on there stuff!

Problem?


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