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-   -   Cannot see the shop? (http://forums.na.leagueoflegends.com/board/showthread.php?t=3059457)

┼še 01-29-2013 09:08 PM

Cannot see the shop?
Alright so I want to buy some RP before the double RP bonus runs out but whenever I try go into the shop the screen is just black. I really need so help here.

dArtagnan 01-29-2013 09:44 PM

Hello Baiiley!

Thank you for bringing this issue to the Help and Support Forum! Not being able to enter the store to buy some RP and take advantage of special promotions that we are running (such as Double Bonus RP) can be incredibly infuriating. Hopefully, we will be able to discover a fix shortly!

Typically this issue is most likely caused by a non-default Internet Explorer setting. Even if you do not use Internet Explorer as your default browser, it is the browser used by our PVP.net store. Certain settings can cause you to receive the, "You have encountered an error. Please try again." message. Additionally, you may be unable to click the RP bundle that you are trying to purchase.

To fix this issue, please follow the instructions in the following Knowledge Base article:

If the issue persists, I recommend updating to Internet Explorer 9:

After updating your browser, please run the Microsoft fixit file on the following guide at the most consistent resolutions:

If you are still experiencing issues, regardless of the steps you have just taken, then please do not hesitate to let us know by submitting a new Support Ticket* so we may work with you one-on-one until arriving at a Full Resolution!

* Keep in mind that this advice was given based upon the information provided. If you would appreciate a further one-on-one interaction to solve this issue, make sure to send us a Support Ticket! You can send one from here: https://support.leagueoflegends.com/tickets/new Also, if you could please provide a link to this forum thread in the new ticket, it would be incredibly helpful! :)

┼še 01-29-2013 10:24 PM

Whenever I try to download Internet Explorer 9 it says I have a higher version? Also, I cannot evne find IE on my computer. I have the folder but not the program?

dArtagnan 01-30-2013 03:42 PM

Hey, thanks for responding back!

If you have a Windows Operating System, Internet Explorer comes pre-installed and typically cannot be forcibly uninstalled. Therefore, you should be able to find this program by simply opening the Start Menu, and typing "internet explorer' into the search field. Both the folder, as well as the program itself should appear. If you wish, once IE is open, you can then have it search for the latest updates in the window itself.

However, if you have tried all other steps in my previous post, and are still experiencing issues, then please do not hesitate to let us know by submitting a new Support Ticket!

┼še 01-30-2013 07:00 PM

Thank you for you help dArtagnan, It turns out all I had to do was reset my internet.

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