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League of Legends Community (http://forums.na.leagueoflegends.com/board/index.php)
-   Help & Support (http://forums.na.leagueoflegends.com/board/forumdisplay.php?f=15)
-   -   "Access Denied" - Can rarely enter the LoL Forums (http://forums.na.leagueoflegends.com/board/showthread.php?t=2666815)

Togekiss24 10-11-2012 01:23 AM

"Access Denied" - Can rarely enter the LoL Forums
 
Hello Help and Support,

This is not a bug pertaining to the game, but an issue with the main site. Whenever I log on to the main page, it shows that I am logged into my account as usual. As soon as I visit the main page of the forums, however, it automatically logs me out.

Worse yet, when I attempt to log back in, I am taken to an error page that reads the following:

"Access Denied:
You do not have permission to view this page"


I am not able to post on the forums as a result.

This error seems to be spontaneous, as the only way I am typing this help thread right now is because I seemingly got lucky enough to be allowed in. Was there any disciplinary action issued to my account? I received no notification of whether I am banned from the forums or not.

Thank you for your time, and help is appreciated.

~Togekiss24

Pap3rBox 10-11-2012 02:25 AM

It happens to me too, the only way i know how to temporarily solve it is by clearing all cookies and cache. This gets really annoying as i have to login to every other site that i usually go on.

Aregionius 10-11-2012 07:54 AM

Hey guys,

This is a known issue that's being looked at by the web team. It's just as annoying for us :)

DrPhilGewd 10-11-2012 08:21 AM

I did this and it worked for me. If you logged in on the main page just log out, then go to the forums and log in there. after that you should be able to post again. I hope this helps.

Togekiss24 10-11-2012 04:32 PM

Quote:

Originally Posted by Aregionius (Hozzászólás 30115246)
Hey guys,

This is a known issue that's being looked at by the web team. It's just as annoying for us :)

Thank you

dArtagnan 10-11-2012 05:55 PM

Hey Guys!

Thanks for bringing this issue to the Help and Support Forum. One of our awesome Wrenchmen already provided some information for you guys, but i wanted to take a moment to piggy-back onto his messaging.

While this is currently being looked and investigated, i would like anyone who is experiencing Access Denied Errors to try the following steps to see if this resolves your issue:

1. Go to www.leagueoflegends.com
2. If the top bar shows that you are logged in, click "Logout"
3. Clear your browser histories and cookies. Reference the instructions on the following website for your Browser of choice: http://kb.iu.edu/data/ahic.html
4. Close your Browser and re-open it.
5. Go to www.leagueoflegends.com and click on the Forum. Make sure you are still not logged in.
6. Go back to the www.leagueoflegends.com homepage and log back in (It is important that you do not attempt to login from the top bar while on the Forum page itself.)
7. Return to the Forum. You should now be able to access it normally.
8. If you continue having issues, please try logging into the forums from another Browser (if you normally use Firefox, try Chrome, if you normally use Internet Explorer, use Firefox, etc.)

By following these steps, you should hopefully be able to resolve this error and access the Forum's normally! If you continue to experience any severe issues accessing the Forum's, make sure to send us a new Support Ticket* so we may work with you one-on-one until arriving at a Full Resolution!

* Keep in mind that this advice was given based upon the information provided. If you would appreciate a further one-on-one interaction to solve this issue, make sure to send us a Support Ticket! You can send one from here: https://support.leagueoflegends.com/tickets/new Also, if you could please provide a link to this forum thread in the new ticket, it would be incredibly helpful! :)

Mirelyght 10-12-2012 08:22 AM

i use chrome....these steps worked for me. i thought i got banned somehow from the forums lol. that was a scary moment :D

Arksniper 10-12-2012 11:04 AM

I had to obliterate everything in Chrome to get it to work if it helps anyone. Also I logged on the main page too. So the red post should fix any issues.

3rdStorm 10-13-2012 02:48 PM

Quote:

Originally Posted by Riot dArtagnan (Hozzászólás 30130084)
Hey Guys!

Thanks for bringing this issue to the Help and Support Forum. One of our awesome Wrenchmen already provided some information for you guys, but i wanted to take a moment to piggy-back onto his messaging.

While this is currently being looked and investigated, i would like anyone who is experiencing Access Denied Errors to try the following steps to see if this resolves your issue:

1. Go to www.leagueoflegends.com
2. If the top bar shows that you are logged in, click "Logout"
3. Clear your browser histories and cookies. Reference the instructions on the following website for your Browser of choice: http://kb.iu.edu/data/ahic.html
4. Close your Browser and re-open it.
5. Go to www.leagueoflegends.com and click on the Forum. Make sure you are still not logged in.
6. Go back to the www.leagueoflegends.com homepage and log back in (It is important that you do not attempt to login from the top bar while on the Forum page itself.)
7. Return to the Forum. You should now be able to access it normally.
8. If you continue having issues, please try logging into the forums from another Browser (if you normally use Firefox, try Chrome, if you normally use Internet Explorer, use Firefox, etc.)

By following these steps, you should hopefully be able to resolve this error and access the Forum's normally!/I]


Maybe you could add some of this info to your access denied page graphic ie "Access denied. <small print> you maybe seeing this due to a error <insert directions>". Id never heard of this problem and spent a frustrated hour trying to figure out what was going on and thinking i was banned or something.

Subzerosmokerain 10-15-2012 11:33 PM

dAartagnan's solution worked for me but i'm another member who this has been happening to happened just a few minutes ago.


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