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-   -   Promotional code is not redeemable (http://forums.na.leagueoflegends.com/board/showthread.php?t=104479)

Atreylin 05-02-2010 12:37 AM

Promotional code is not redeemable
 
Hi, Riot. I recently purchased a collector's pack and tried to redeem the code, but it's saying that the code is not valid. Do you know why this might be? What info from me do you need to solve this issue (besides the redemption code number which I could PM or e-mail you)?

Eambo 05-02-2010 12:39 AM

Please email support@riotgames.com with the code and explain in as much detail anything you deem relevant (EG: Was the box used? which store did you purchase from? etc.)

Also make sure you haven't purchased the European version of the game - to tell if you have simply look at the cover, if it mentions GOA then it's the European version, which does not work in the NA version.

Atreylin 05-02-2010 12:58 AM

Info sent through e-mail. Thanks for the quick response. Hope for another ;)

Eambo 05-02-2010 02:15 AM

I assume it's the NA version you bought then? :-)

Atreylin 05-02-2010 03:00 AM

yes, it is :)


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